Customer Service Data Entry Supervisor
Resume:
Todd Painter
Columbus, OH *****
****.*******@*****.***
I am a highly motivated, results-oriented individual with expertise leading and supporting a full range of customer service and data entry functions. As an experienced and dedicated Customer Service professional I lead and oversee customer support teams. I am responsible for ensuring the highest level of customer satisfaction through effective management of customer service operations. I play a crucial role in maintaining and enhancing brand reputation by delivering exceptional service experiences to valued customers. I possess strong leadership skills, a deep understanding of customer service principles, and the ability to motivate and guide the team to achieve outstanding results.
CORE COMPENTICIES
Team Leadership
Recruit, hire, train and develop customer service representatives.
Set clear performance expectations and provide ongoing coaching and feedback.
Foster a positive and motivated work environment.
Manage schedule and workload distribution for the customer service team.
Customer Service Strategy
Foster a positive and motivated work environment.
Develop and execute a customer service strategy aligned with the company’s goals and values.
Customer Issue Resolution
Continuously improve customer services processes and procedures.
Monitor industry trends and best practices to enhance customer care strategies.
Handle escalated customer issues and complaints, ensuring prompt and effective resolution.
Provide guidance and support to team members in resolving complex customer inquiries.
Performance Metrics
Establish and track key performance indicators (KPIs) to assess team performance, customer satisfaction levels, and identify areas for improvement.
Analyze data and reports to identify trends and areas for improvement.
Training and Development
Identify training needs within the customer care team and organize training sessions to enhance their skills and knowledge, ensuring continuous improvement.
Promote a culture of continuous learning and development within the team.
Customer Feedback and Insights
Gather and analyze customer feedback to identify opportunities for improvement.
Use customer insights to make data-driven decisions and enhance the customer experience.
Communication
Maintain open and effective communication channels with other departments.
Communicate customer feedback and insights to relevant teams for product or service enhancements.
Technology and Tools
Ensure that the team has access to and is proficient in using customer service software and communication tools.
Quality Assurance
Implement quality assurance processes to monitor and evaluate the quality of customer interactions, identifying opportunities for process enhancements.
EXPERIENCE
Data Entry Specialist
OHIO PUBLIC EMPLOYEES DEFERRED COMPENSATION
Jul 2018 – Present
Customer Service Manager
STELLARWARE CORPORATION
Jul 2011 – Apr 2017
Dublin, OH and Hamilton, NJ
Customer Service Coordinator
DAIFUKU AMERICA/JERVIS B WEBB
Jun 2008 – Jun 2011
Reynoldsburg, OH and Farmington, MI
Data Entry Manager
McGRAW-HILL EDUCATION
Jun 2005 – Jun 2007
Dallas, TX and Blacklick, OH
Sr. Project Manager
MOORE WALLACE/R.R.DONNELLEY
Jun 2004 – Jun 2005
Grove City, OH
Customer Service Consultant
NEWELL RUBBERMAID
Jun 2003 – Jun 2004
Greensboro, NC and Wilmington, OH
Call Center Manager
OHIO PUBLIC EMPLOYEES RETIREMENT SYSTEM
May 2001 – Jun 2003
Columbus, OH
Customer Service Manager
THE STANLEY WORKS
Jun 1999 – Jun 2001
Covington, GA and Columbus, OH
Customer Service Manager
QWEST/LCI INTERNATIONAL, INCORPORATED
Jun 1997 – Jun 1999
Dublin, OH--two locations
Customer Service Supervisor
VICTORIA'S SECRET CATALOGUE
Jun 1994 – Jun 1997
Kettering, OH and Columbus, OH
EDUCATION
Franklin University
Bachelor’s Degree, Business Management
Big Walnut High School - diploma
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