Front Desk Office Manager

Beth Leeson

*** ******* **, ***********, ** ***** 843-***-**** ************@*****.***

Objective

Dedicated and proactive individual with 6 years of experience as a medical office manager seeking a remote Insurance Call Center or Medical Customer Service Position. I wish to apply my positive attitude, education, work experience, and skills in a challenging role where I can increase the number of closed accounts within my company.

Education and Certifications

Certificate in Medical Transcription Received: February 1996

Advanced Educational Center for Nursing - Chicago, IL

HIPAA Certification Received: September 2004

Accuscribe Transcription

Relevant Work History

Medical, Legal, and Insurance Transcriptionist May 2018 to Present

Freelance Contractor - Remote

●Transcribed audio/video recordings into documents and edited transcripts for accuracy, grammar, and punctuation

●Researched and clarified unclear medical or legal terminology and formatted transcripts according to specifications

●Met tight deadlines and manage multiple projects while communicating with clients to clarify concerns

●Maintained confidentiality and adhered to HIPAA guidelines

●Stayed up-to-date with industry developments and updates in medical and legal terminology

●Used specialized software and equipment, such as laptops, desk tops, webcams, and headphones

Medical Language Specialist July 2008 to May 2018

Transcend Services - Atlanta, GA

●Managed a group of employees as a team lead and trained them on various quality assurance procedures

●Selected, assigned, and audited patient records for multi acute-care hospitals

●Managed document completion while being careful to maintain patient information, privacy, and security

●Worked collaboratively with hospitals to ensure accuracy and eliminate turnaround time issues

●Reviewed medical documentation and consulted with healthcare providers when documentation was inadequate

●Managed accounts payable and receivable for 12 institutions

Director of Operations April 2004 to August 2008

Accuscribe Transcription Services - Remote

●Managed 108-person payroll, the turnaround time on 3 shifts, employee scheduling, and client consulting

●Traveled for direct facility contact when required and acted as a liaison between the hospitals

●Typed Social Work Reports for the Department of Juvenile Justice

Medical Transcriptionist June 1998 to April 2004

Akron Cardiology Consultants - Remote

●Helped hospitals pass JCAHO inspections by consistently meeting JCAHO requirements

●Consistently maintained 98%+ accuracy while also maintaining a high production rate

●Trained incoming MTs and provided ongoing training to staff on intricacies of accurate transcription

Medical Skills and Experience

●10 years of expert working knowledge of HIPAA Regulations

●10 years of expert working knowledge of Medical, Pharmacology and Anatomy Terminology

●7 years of experience with Managed Care Regulations/JCAHO Guidelines

●7 years of experience with Current HIM Technologies

Contact this candidate