Customer Service Worker

JACOB PERALEZ

Fort Worth, TX ***** • 817-***-**** • *****.*.**********@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Skills

Cleaning and Sanitation

Money Transfer Systems

Cash Handling

Cash Register Operation

Retail Sales

Glassware Polishing

Safe Serving Knowledge

Responsible Alcohol Service

Beer, Wine and Soju Cocktails

Ordering Bar Supplies

Health Code Compliance

Custom Drink Preparation

Alcohol Ordering

Liquor, Beer and Wine Knowledge

Safe Work Practices

Cocktail Knowledge

Equipment Maintenance

Guest Satisfaction

Proficiency in Mixology

Bar Promotional Planning

Supply Ordering

Hospitality and Accommodation

Wine and Liquor Expertise

POS Terminal Operation

Work History

Suite Supervisor, 05/2023 to Current

Delaware North – Fort Worth, TX

Increased employee performance through effective supervision and training. Implemented daily, weekly and monthly cleaning routines for staff to follow. Established and enforced safety protocols and guidelines for staff. Disposed of trash and recyclables each day to avoid waste buildup. Make sure that the liquor room is fully stocked everything from the beer and soda coolers and the liquor and wine cages.

Make sure that the liquor room floors and mopped and cleaned. Help to build orders that the suite attendant put in the POS system. Communicated repair needs to maintenance staff.

Monitored staff performance and provided feedback to drive productivity. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Put in a order for product in the liquor room.

BAR MANAGER/ BARTENDER, 07/2022 to 10/2022

GATHER BAR AND GRILL – FORT WORTH

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Served high customer volumes during special events, nights, and weekends. Adhered to state laws regarding alcoholic beverage services and customer regulations. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used. Explained daily specials and beverage promotions to exceed daily sales goals. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Crafted special drink and cocktail menu items for seasonal offerings. Developed new signature cocktails to support bar marketing brand and increase profits. Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Verified drinking age requirements of customers by carefully reviewing photo identification. Maintained impeccably clean, attractive and well-stocked bar area. Kept bar stocked with liquors, juices and garnishes for drinks. Upheld strict regulations for safe alcohol service and food safety. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Prepared custom drink orders by accurately measuring and mixing house ingredients. Assisted with inventorying beverage stock and bar supplies. Mixed unique and interesting cocktails for customers, including bar specials. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Tracked bar stock levels and promptly replenished low materials to prevent shortages. Prepared garnishes by evenly slicing and pitting fruits. Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Developed creative bar menus and drink recipes by researching emerging industry trends. BARTENDER, 09/2018 to 10/2022

Dickies Arena – Fort Worth, TX

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Obtained cash bank and stocked service bar to prepare for operation. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Crafted special drink and cocktail menu items for seasonal offerings. Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Verified drinking age requirements of customers by carefully reviewing photo identification. Maintained impeccably clean, attractive and well-stocked bar area. Kept bar stocked with liquors, juices and garnishes for drinks. Upheld strict regulations for safe alcohol service and food safety. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Prepared custom drink orders by accurately measuring and mixing house ingredients. Assisted with inventorying beverage stock and bar supplies. Mixed unique and interesting cocktails for customers, including bar specials. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Tracked bar stock levels and promptly replenished low materials to prevent shortages. Prepared garnishes by evenly slicing and pitting fruits. Created attractive bar displays by strategically arranging bottles and glasses. Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

BARTENDER, 04/2018 to 06/2020

Main Event – Fort Worth, TX

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Obtained cash bank and stocked service bar to prepare for operation. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Crafted special drink and cocktail menu items for seasonal offerings. Developed new signature cocktails to support bar marketing brand and increase profits. Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Maintained impeccably clean, attractive and well-stocked bar area. Verified drinking age requirements of customers by carefully reviewing photo identification. Kept bar stocked with liquors, juices and garnishes for drinks. Upheld strict regulations for safe alcohol service and food safety. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Prepared custom drink orders by accurately measuring and mixing house ingredients. Assisted with inventorying beverage stock and bar supplies. Mixed unique and interesting cocktails for customers, including bar specials. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Tracked bar stock levels and promptly replenished low materials to prevent shortages. Prepared garnishes by evenly slicing and pitting fruits. Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Built relationships with vendors to manage orders and negotiate costs. Barback, 04/2017 to 09/2018

TopGolf – Fort Worth, TX

Coordinated with servers and bartenders to maintain smooth operation of bar area. Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

Greeted customers and provided friendly, knowledgeable service. Replaced empty kegs and soda syrups.

Assisted in setting up and breaking down bar area for special events. Restocked ice, condiments, and snacks.

Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Checked ID cards and verified bar guests were of legal age. Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning. Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons. Operated POS system to collect payments from customers. Explained daily specials and beverage promotions to exceed daily sales goals. Monitored food and beverage supplies, assisting with restocking when needed. Assisted with bussing tables and cleaning up spills. Addressed customer complaints and inquiries to verify satisfaction. Sales Associate, 09/2014 to 03/2017

Macy's – Fort Worth, TX

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance. Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about sizing, accessories, and merchandise care. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Assessed customer needs and utilized suggestive selling techniques to drive sales. Engaged with customers to effectively build rapport and lasting relationships. Generated new sales leads to achieve and exceed monthly sales goals. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Built relationships with customers and community to promote long term business growth. Trained new employees on customer service, money handling and organizing strategies. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Stayed current on company offerings and industry trends. Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Architectural Intern, 06/2013 to 12/2014

Reach Architects – Austin, TX

Utilized computer program AutoCAD and prepared [Number]% of design plans. Assisted with designing single and multi-family, health, residential and commercial projects valued at over $[Amount].

Completed accurate site measurements.

Organized and maintained blueprint files.

Studied local architectural regulations and codes to assist with designing. Performed research on structures and materials.

Filled out building permit applications and submitted by deadline. Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge. Reviewed technical drawings developed by CAD technicians and drafters. Communicated with vendors and contractors to incorporate input into project designs. Evaluated project requirements to identify and mitigate risks. BARTENDER, 07/2013 to 02/2014

CASA MANANA – Fort Worth, TX

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Obtained cash bank and stocked service bar to prepare for operation. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used. Crafted special drink and cocktail menu items for seasonal offerings. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Maintained impeccably clean, attractive and well-stocked bar area. Kept bar stocked with liquors, juices and garnishes for drinks. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Assisted with inventorying beverage stock and bar supplies. Prepared garnishes by evenly slicing and pitting fruits. Helped management plan and serve bar menu exceeding customer expectations. Created attractive bar displays by strategically arranging bottles and glasses. Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Sales Associate, 07/2010 to 02/2014

Macy's – Fort Worth, TX

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance. Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about sizing, accessories, and merchandise care. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty. Solved customer challenges by offering relevant products and services. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Assessed customer needs and utilized suggestive selling techniques to drive sales. Engaged with customers to effectively build rapport and lasting relationships. Educated clients on current promotional offerings and products using persuasive selling tactics.

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Informed customers of promotions to increase sales productivity and volume. Trained new employees on customer service, money handling and organizing strategies. Maintained current knowledge of evolving changes in marketplace. BARTENDER, 09/2006 to 02/2010

Movie Tavern – Fort Worth, TX

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Obtained cash bank and stocked service bar to prepare for operation. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used. Recruited and trained new bartenders and barbacks to help maintain talented team. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Crafted special drink and cocktail menu items for seasonal offerings. Developed new signature cocktails to support bar marketing brand and increase profits. Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Verified drinking age requirements of customers by carefully reviewing photo identification. Maintained impeccably clean, attractive and well-stocked bar area. Kept bar stocked with liquors, juices and garnishes for drinks. Upheld strict regulations for safe alcohol service and food safety. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Prepared custom drink orders by accurately measuring and mixing house ingredients. Mixed unique and interesting cocktails for customers, including bar specials. Assisted with inventorying beverage stock and bar supplies. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Tracked bar stock levels and promptly replenished low materials to prevent shortages. Prepared garnishes by evenly slicing and pitting fruits. Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Developed creative bar menus and drink recipes by researching emerging industry trends. Completed requisitions to maintain required stock par levels. Education

Associate of Arts: Architectural Drafting Technology, Expected in 06/2026 TARRANT COUNTY COLLEGE - Fort Worth, TX

High School Diploma: 04/1995

SOUTHWEST HIGH SCHOOL - Fort Worth, TX

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