Graphic Design Customer Service
Resume:
Kevin C. Arntz
Palm Harbor, FL 34683
*******@*****.***
Objective:
I am seeking a position with a firm that will allow me to apply my 22 years of graphic design experience. I am a self-starter and take pride in producing quality work that meets the needs of the client. I have the ability to work both independently and in a team environment.
Experience:
Tervis – Venice, FL (Hybrud)
October 2020 - June 2024
Production Artist
Re-create concepts in multiple sizes to accommodate different drinkware forms.
Support Creative team in art production related processes.
Design, develop and execute design concepts based on an understanding of current and emerging trends and techniques and per the customer’s request.
Set up artwork in both Illustrator and Photoshop in preparation for sampling.
Support Creative and Licensing teams in creating concept presentation materials to be reviewed by internal and/or external parties on an as needed basis.
Organize creative and production files.
Working with internal teams on status updates.
Create virtual images required for Tervis.com/other.
Cross-training in other areas of the Design & Licensing team.
Communicates with print suppliers and internal production.
Review files for accuracy and print quality.
Bic Graphic USA – Clearwater, FL
July 2010 – October 2020
Art Room Team Leader/Trainer: 2016 – 2020
To promote support and guidance to Artists and Indexers
Review weekly KPI reports of associates to track attainments and error rates
Manage the Team Lead mailbox to ensure all requests are answered in a timely fashion
Present information and updates during bi-weekly team meetings using PowerPoint presentations
Collaborate on developing Work Instructions and SOP’s
Answering phone calls or emails from Distributors, Customer Service, Sales to satisfy their needs
Work with the management team on projects that get implemented into production, doing the testing and provide feedback to ensure successful launches
Identifying ways for continuous improvement with production
Developed an internal Excel routing guide for Indexers to help determine the routing of the order using vlookup and pivot tables to determine how the order should be handled
Graphic Artist: 2010 – 2015
Created artwork or using customers supplied art files to print on promotional materials
Developed best practices with other artists to drive maximum productivity within the department
Implemented macro mouse's that improved production and efficiencies
Trained new hires and mentored existing associates to help improve performance
Genesis Direct/Network Consulting Associates – Tampa, FL
August 2005 - July 2010
Graphic Artist
Created various pieces and sizes of artwork used for direct mail advertising/marketing.
Designed and setup new templates
Collaborated with managers and sales associates on new campaigns
Mentored existing associates to help improve performance
Valpak – Largo, FL
June 2002 – July 2005
Graphics Composer
Created various pieces and sizes of artwork used for direct mail advertising/marketing.
Mentored existing associates to help improve performance
Software Experience/Awards and Recognition:
Effective with the following MAC and PC graphic software:
Adobe Creative Suite - Illustrator, Photoshop, InDesign
QuarkXPress
CorelDRAW
Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
Typing: 45 WPM
Bic Graphic Values in Action 2014 Award – Teamwork
Bic Graphic Values in Action 2015 Award - Teamwork
Education:
Tampa Technical Institute Tampa, FL
Associate of Science Degree in Digital Graphic Arts
Graduated with Honors – January 2001 GPA: 3.9/4.0
Palm Harbor University High School Palm Harbor, FL Graduated – June, 1999
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