Customer Service Representative

Anyela Oyervides

Customer service representative

San Benito, TX 78586

********@******.***

+1-956-***-****

Authorized to work in the US for any employer

Work Experience

Secretary/Receptionist

Origo Works Ltd-Brownsville, TX

April 2024 to Present

In charge of directing calls to the correct department. File and scan all documents. Check printing, scheduling appointments, collecting mail, and keep all work areas neat and clean. ST1 Dual

MAXIMUS-Brownsville, TX

March 2023 to Present

Dual trained MP and MC bilingual inbound.

Tier 1 Customer Service Representative

Maximus Call Center-Brownsville, TX

October 2022 to March 2023

Call Center Customer Service

Capital Towing LLC-San Benito, TX

July 2022 to October 2022

Dispatch inbound calls from customers and emergency responders for towing service, tire changes, or pop lock services to designated drivers in area

Registration Clerk

SU Clinica Familiar-Harlingen, TX

October 2021 to March 2022

Direct contact with new patients enrolling in clinic services asking probing questions for income verification and employment status

Dispatcher/Customer Service

Cody Sur Trucks-San Benito, TX

February 2021 to December 2021

Job consists of giving and receiving load information such as weight pieces and material. Provide loading times and communicate with customers awarding loads via Email and over the phone. Also assisting in transit comments, and Road service when needed Payroll Specialist

StaffPro Security-Gulfport, MS

June 2018 to November 2018

1. Input data

2. speak directly with company supervisors

3. know how to read and come up with charts and tracking info Server/Bartender

El Retaco sports Bar-Lake Jackson, TX

August 2017 to May 2018

1. Provide customer service to dine in guest

2. take food and drinks to them in a timely manner 3. basic housekeeping

Scaffold Builder

Brand Energy & Infrastructure Services-Bailey, MS

January 2014 to April 2015

1. Help with daily paperwork

2. tracking ng scaffold builds and Dismantle

3. report to project manager

4. provide scaffold team with all proper PPE to work safely Cashier/ customer Service

7-Eleven-Harlingen, TX

August 2014 to December 2014

Handle cash transactions and providing exceptional customer service. Greeting customers with basic house keeping

Customer Service Representative

ACT Call Center-Harlingen, TX

July 2013 to December 2014

1. Monitor accounts for credit card fraud

2. answering only inbound calls from concerned customers 3. opening and closing accounts

4. offer 100% customer service satisfaction

cashier

island Brownsville Tx-Brownsville, TX

March 2014 to June 2014

Valley Morning Star

March 2014 to June 2014

front counter, Drive through)

• customer serviles

• runner

• was available to work in different locations (island Brownsville Tx.) Carrier Driver

Valley Morning Star-Harlingen, TX

September 2013 to January 2014

deliver Newspaper to the customers home and stripes stores in harlingen

• finish the Route before 6am.

Plasma Processor

GCAM-Brownsville, TX

Processing plasma donations

Imputing data into the sustem and taking samples of all units received Education

High school or equivalent

San Benito High School - San Benito, TX

Skills

• Data entry (1 year)

• Typing (3 years)

• Printers (5 years)

• Mainframe

• Flash

• Excel (2 years)

• Outlook

• Word (5 years)

• Wordperfect

• Bilingual (10+ years)

• Adp Payroll (1 year)

• Payroll Tax (Less than 1 year)

• ADP

• Customer Service Skills (3 years)

• Billing (1 year)

• Clerical (2 years)

• Receptionist

• Filing

• Inventory

• Organizational Skills (2 years)

• Microsoft

• Scheduling

• Delivery Driver Experience

• Manufacturing

• Front Desk

• Underwriting

• NCQA Standards

• Phone Etiquette

• Medical Records

• Outside Sales

• SDLC

• COBOL

• Public Speaking

• Microsoft Access

• Teaching

• Classroom Experience

• ATS

• Warehouse Management System

• Clerical Experience

• Warehouse Experience

• Tableau

• Project Management

• Customer Segmentation

• Payroll

• Customer Service

• Basic Math

• Supervising Experience

• Childcare

• Veterinary Experience

• Inside Sales

• HVAC/R

• Dental Assisting

• Multilingual

• Multi-line Phone Systems

• Medical Office Experience

• Van Driver

• Forklift

• Nursing

• Restaurant Experience

• Maintenance Management

• Management Experience

• Process Improvement

• Mechanic Experience

• Plastics Injection Molding

• Troubleshooting

• Public Relations

• Inventory Control

• Microsoft Word

• Microsoft Excel

• Cash Handling

• Box Truck Experience

• English

• Medical Terminology

• Mechanical Knowledge

• Maintenance

• Microsoft Office

• HIPAA

• Spanish

• CGMP

• Hospice Care

• Reach Truck

• Developmental Disabilities Experience

• Driving

• Office Experience

• IT Experience

• DB2

• Pipe Threading

• Culinary Experience

• Cooking

• Medical Collection

• AutoCAD

• Load & Unload

• Heavy Equipment Operation

• Security

• Microsoft Outlook

• Leadership Experience

• Benefits Administration

• Budgeting

• Commercial Driving

• Financial Services

• Banquet Experience

• Bartending

• MINDBODY

• Word Processing

• Plumbing

• Electrical Experience

• Customer Relationship Management

• 10 Key Calculator

• Pediatrics Experience

• Computer Literacy

• Retail Sales

• Merchandising

• Assistant Manager Experience

• Teacher Coaching

• Administrative Experience

• Sales Experience

• Adobe Creative Suite

• Layout Design

• Graphic Design

• Packaging

• Intake Experience

• Data Collection

• Nurse Management

• SOAP

• SQL

• XML

• 5S

• Food Service

• Medication Administration

• Acute Care

• Home Care

• Cashiering

• Root Cause Analysis

• Accounting Software

• GAAP

• Interviewing

• Serving Experience

• Landscape Maintenance

• QuickBooks

• Quality Assurance

• Hotel Experience

• Hospitality Experience

• Food Handling

• Schematics

• Accounting

• Critical Care Experience

• Conflict Management

• Dental Receptionist

• Roofing

• Equipment Repair

• Time Management

• Data Entry

• Mentoring

• Construction Experience

• Microsoft Powerpoint

• Animal Care

• Remodeling

• Accounts Payable

• Marketplace (1 year)

• Typing

• Cash register

• Payroll

• Customer service

• Cash handling

• Customer relationship management

• Medical terminology

• Front desk

• Analysis skills

• Data entry

• Spanish

• Bilingual

• Communication skills

Certifications and Licenses

Driver's License

April 2023 to May 2029

Assessments

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Completely bilingual, have experience being behind a deskGreat at taking phone calls fast paced learner, payroll

Computer Skills:

Typing speed 70 words per minute

• Data Entry Terminal (PDT, Mainframe Terminal, ect)

• Email Software (Outlook, Thunderbird, ect)

• Internet Browser

• Peripheral Devices (Scanners, Printers, ect)

• Personal Computers

• Presentation Software (Power point, Flash, ect)

• Spreadsheet Software (Calc, Excel, ect)

• Word Processing Software (Word, Wordperfect, ect)

Contact this candidate