Retail Store Operations Manager

Rica Fe Candia- Bonaccorso

Store Operations Manager

Maximizes profitability and ensures that sales target are achieved. **************@*****.*** 585-***-**** May, 28 1990 linkedin.com/in/ricafecandia8a5539213 EDUCATION

Bacherlor's Degree

St. Peter's College of Toril

2007 - 2011,

Business Administration Major in Marketing Management. WORK EXPERIENCES

Store Operations Manager

Gaisano Grand Group of Companies

12/2020 - 11/2023,

A retail company which sells Dry goods Item, Fresh and Frozen items and Fast moving consumer goods.

Monitored overall soundness of mall operations, focusing on sales, inventory, manpower, internal processes, customer satisfaction, and marketing implementations.

Achievements: Implemented process optimization strategies that enhanced customer satisfaction scores by 15%. Increased overall sales by 20% through strategic marketing initiatives and staff performance enhancements of a team of 300+ employees. Store Operations Manager

Prince Group of Co. Prince Hypermart

03/2018 - 09/2020,

A retail company which sells General Merchandise, Department Store Items, Fresh and Frozen items and Fast moving consumer goods.

Oversaw retail operations, maximizing profitability and ensuring sales targets were consistently met.

Achievements: Developed and executed sales strategies that resulted in a 25% increase in annual revenue. Led a team of 100+ employees, ensuring high performance and customer satisfaction. Store Head

NCCC Group of Co. Choicemart Bolton Branch

10/2015 - 02/2018,

Managed day-to-day retail operations, focusing on sales, inventory management, and customer service.

Achievements: Improved inventory turnover rate by 30% through effective inventory management and sales analysis. Enhanced customer retention by implementing personalized shopping experiences.

SKILLS

Sales and Performance Metrics- Experienced in setting and monitoring sales and employee performance

goals.

Customer Focus- Skilled in analyzing customer needs and ensuring optimum satisfaction.

Staff Management-Proficient in recruiting, training, and developing store staff.

Process Optimization- Adept at implementing visual merchandising standards and optimizing store

presentation.

Compliance and Operational Issues- Ensuring

compliance with quality and safety standards and

resolving operational bottlenecks.

Marketing Strategies- Experience in developing and implementing marketing strategies to promote

products and services.

Excellent Communication- Strong verbal and non-

verbal communication skills

Adaptability and Leadership- Ability to work under pressure with strong leadership and strategic planning skills

Technical Proficiency - Keynote, MS Office.

PERSONAL PROJECTS

-Offsite store ( Covid Pandemic Sales Up Project)

(04/2020 - 07/2020)

Developed and managed an offsite store to maintain store sales operations and customer service during the pandemic.

-Government Bidding Projects (Sales Up initiatives)

(12/2021 - 10/2023)

Led initiatives to secure government contracts, enhancing revenue streams and company reputation.

CERTIFICATE

Advanced Prince Leadership Development Program

(08/2019 - 10/2020)

Completed a six-module leadership program, deepening overall leadership and management skills relevant to modern business environments.

Course

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