Customer Service Security Officer
Resume:
Theresa E. Johnson
Chicago, IL
*****************@**********.***
Professional Summary
Extremely energized and dexterous professional with experience in performing a range of manual laborer tasks. Particularly effective in janitorial cleaning, front/back of house customer service. A sincere hardworking individual that is open minded, eager to learn and works well with others. Experience
Rush University Medical Center
Hazard Waste Specialist
05/2020 – Present
● Responsible for replacing hazardous medical containers with sanitized new containers.
● Logged record of classified data.
● Service to the entire hospital.
● Work safely in unison with a specialized crew.
Help at Home 06/2019 – Present
Homemaker
● Assist clients with cleaning their homes, doing their laundry, including additional necessary tasks
● Complete preparation of meals and cooking according to their preference and any health restrictions
● Additionally, run errands, tend to shop for household items, client’s personal items, food or any requested necessary purchases for the client
Chicago Public Schools 11/2018 – 10/2020 Porter
● Assist with cooking and cleaning the kitchen area, also sweeping and mopping floors to keep areas clean and safe
● Completed inventory input while produce and other items were received and stocked appropriately
● Rotate goods in inventory to keep selves organized and well stocked
● Clean assigned classrooms, Sweep/Mop/Buff/Strip floors,
● Clean entire school – windows, floors, walls and outside perimeter area G4S Security 01-2018 – 11/2018 Security Officer
● Provided customer service to guests, and clients in an effective manner
● Answered phones and directed them to the appropriate colleague
● Ensured all work was done responsibly and safely according to company policy and state laws
● Assisted colleagues during high peak customers time periods
● Greeted and directed customers to the appropriate area
● Patrolled the entire bank perimeter
TCP Staffing 12-2015 – 02/2018 Customer Service Coordinator
● Greeted customers, provided effective customer service, answered questions to assist with selection of merchandise
● Answered phones and directed them to the appropriate colleague
● Received and stocked produce in the appropriate area
● Tended to inventory and placed orders to maintain necessary levels for operation
● Handled cash and registers while great customer service was provided to the customers satisfaction Neighborhood Food Store 11/2008 – 09/2015 Store Clerk/PT Cashier & Security Officer
● Completed stocking and organization of inventory once shipments are received
● Completed cash/card transactions with customers, handling cash and disputes with customers
● Complete PT security duties that included observing idling customers to ensure nothing was taken and the perimeter of the entire store for safety during operation hours
● Assisted coworkers when demand was in need
Children’s Memorial Hospital 01/2007 – 10/2007 Custodian
● Responsibilities included housekeeping, mopping, made patient beds sweeping halls and bathrooms in assigned area
● Sterilized medical equipment as trained to ensure safety being top priority at the hospital
● Assisted colleague when help was necessary for effectiveness overall at the hospital Certificates/Education
● Paul Robeson High School – 09/1983 – 06/1987
● The Cara Program – CPR/AED Training Certification – 09/2015 – 12/2015
● The Cara Program - 20hrs ABM Security Training Certification 11/2015
● The Cara Program - OSHA 10-Hour Certification 11/2015
● Ser Safe Food Management License – 10/2017
● Hospitality Bridge Level I, II 08/2017 – 10/2017
● PERC Security Card - 2018
● Pharmacy Technician License & Certificate 03/2023
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