Product Management Process Improvement

JENNIFER L. HASKINS

716-***-**** ***********@*****.***

Telecommunications Expense Management

IT Solutions Engineering Leadership & Training Optimization Analyst PROFESSIONAL PROFILE

With over a decade in telecom and product management, my most recent roles at Simpson Thacher & Bartlett LLP and CIGNA have honed my competencies in CRM, attention to detail, and manufacturing process improvement. At Simpson Thacher, I dissected and streamlined telecommunications expenses, ensuring optimal cost-efficiency. During my time at CIGNA, as an Agile Product Management Senior Advisor and previously as a Mobility Solutions Engineer, I led efforts in developing and implementing cutting-edge mobility solutions that significantly increased operational efficiency. Our team's mission, aligned with my personal drive, is to continually seek out process enhancements that deliver accuracy and value. In a rapidly evolving field, I'm committed to leveraging my expertise to support an organization's goals and foster a culture of innovation and continuous improvement.

PROFESSIONAL EXPERIENCE

SIMPSON THACHER BARLETT NOVEMBER 2023 TO MARCH 2024 Telecommunications Expense Analyst--Consultant

Obsessed and focused on the design, analysis, development, and implementation of mobility solutions TEM. Continuously identify opportunities to improve processes, increasing efficiency and accuracy.

• Telecommunication Expense Consolidation

• Process Improvement Documentation Development and Opportunities CIGNA 2011 to November 2023

Mobility Solutions Engineer/Agile–Infrastructure Endpoint Engineering Sr Advisor 2017 to 2023 Focus on the design, analysis, development, and implementation of mobility solutions. Test iOS and Android solutions (analog thru 5G) as part of Mobile Device Management (MDM) and Xen Mobile testing/evaluations. Responsible for Fax Support SPOC, Mobility Central Recon Management, and BYO Development. Notable Contributions:

• iOS and Android systems testing and updates POC

• Managed Agile Story Boards for Team Projects/Tasks through completion.

• Quality Assurance for End Users using Service Now troubleshooting. Mobility Business Practice Manager – Enterprise Client Computing (ECC) 2012 to 2017 Managing a five-person, self-built team responsible for 60K+ mobile devices (analog through 5G), including Level 2 Incident Escalations SPOC within NexTEM. Visage, Brightfin, and Dimension Data. Responsible for wireless telecommunications expenses from cost avoidance to inventory/asset management. Cultivated positive vendor relationships and negotiated contracts for wireless services and equipment. Coordinated mobility project plans, processes, and procedures for complex technologies. Established IT Enterprise standards for business requirements and end users. Reported on compliance for MDM and Xen Mobile testing/evaluations. Point of Contact for E-cycle implementation/execution.

Notable Contributions:

• Cost Savings of over $2M within 1 year.

• Telecom SME for Wireless Technical Support and Telecom Electronic Management (TEM) Services and Systems.

• Implemented the Mobility Unification Core Team experience for acquisitions, integration, assessment, design, processing, and deployment, including forecasting/budgeting within Cost Centers

• Developed a tracking process for E2E Lifecycle: returned devices for redeployment, break-fix, and charge-back. JENNIFER L. HASKINS ***********@*****.*** Page 2 TYCO INTERNATIONAL 2010 to 2011

Sr Wireless Telecom Analyst

Leveraged telecommunications background to inform analysis of wireline and wireless service needs. Performed audits to determine the proper allocation of company funds, coding, and settlement negotiations, as well as to ensure compliance. Fostered and sustained partnerships with vendors, regional controllers, and management to control telecom costs. Compiled financial reports for business units to update on spend and usage numbers. Handled troubleshooting, analyzed, escalated, and resolved telecommunications problems. Maintained inventory of services, devices, and purchasing equipment to support effective business operations. Notable Contributions:

• Optimized billing by reviewing and modifying wireless rate plans; maximized savings and minimized overage costs. MERITAIN HEALTH 2008 to 2010

Sr Telecommunications Cost Analysis Manager / Blackberry Enterprise Solution Administrator Functioned as the Subject Matter Expert of WinBill, a telecom electronic management solution that supported all company telecom accounts. Imported billing, managed budgeting and forecasting, and delivered customer care. Designed policies and procedures for end users.

Notable Contributions:

• Directed the moves, adds, changes, and deletes for the Avaya PBX Manager platform supporting 4K+ users.

• Maintained the Blackberry enterprise of 400+ Verizon Wireless and AT&T users.

• Achieved $250K+ in savings after implementing and administering an in-house conferencing call solution.

• CMS/ECAS Administrator Avaya Modular Messaging Administrator

• Administration of eCAS (Call Accounting System).

• RIM Point of Contact

SYSTEMS & SKILLS

Solutions Engineering – Customer Service – Project Management – Troubleshooting – Process Improvements Strategic Planning – Forecasting / Budgeting – Telecommunications – Training Development – Vendor Relations E2E Lifecycle Management – Stakeholder Relations – Quality Assurance (QA) – Telecom SME – Compliance & Audits Windows OS – ERP – SAP – Oracle – PeopleSoft – Service Now – MS Office (Word, Excel, PowerPoint, Outlook, Visio)

• Recognized for Subject Matter Expertise in Telecommunications, Solutions Engineering, Project Management, Team Leadership, Process Optimization, Forecasting, Budgeting, Training, Vendor Relations, and much more.

• Adept at cultivating partnerships and building trusted relationships across business sectors, including executive-level communications (C Suite) within industry-leading organizations.

• Unparalleled ability to lead diverse teams, ensuring a high level of performance while simultaneously enhancing operations focused on business solutions and optimization as a trusted Advisor. ADDITIONAL PROFESSIONAL EXPERIENCE

SR NORTHEAST REGIONAL BUYER, TIME WARNER CABLE

VOICE OPERATIONS SPECIALIST, ADELPHIA COMMUNICATIONS SR COMMUNICATIONS CONSULTANT / INSTALLATION COORDINATOR / PRODUCT MANAGER / TRAINER – UNIFIED MESSAGING, ADELPHIA BUSINESS SOLUTIONS

INVENTORY MANAGER / PURCHASING AGENT, ADELPHIA CABLE COMMUNICATIONS EDUCATION

ASSOCIATE DEGREE, LEGAL ASSISTANT / BUSINESS ADMINISTRATION DUBOIS BUSINESS COLLEGE, DUBOIS, PA

Contact this candidate