Business Analyst

Aishwarya Madduri

Business Analyst

Email: ****************@*******.***

Phone: +1-417-***-****

Location: Springfield, MO

SUMMARY

Accomplished analyst and management expert with 5 years of experience using a wide range of analytical and management tools and methodologies, as well as data visualization technologies, to promote business insights and strategic decisions. Skilled in performing in-depth market analysis, GAP analysis, SWOT analysis, and cost-benefit analysis to uncover business needs and opportunities. Expert in creating impactful visualizations using Tableau, Power BI, and Excel to support data-driven decision-making and stakeholder communication. Proficient in database management with MySQL and Microsoft SQL Server and experienced with cloud platforms like AWS and Azure. Expert in employing tools such as SharePoint, Jira, Asana, and the MS Office Suite to streamline project management and enhance collaboration. Well-versed in SDLC methodologies, including Agile, Scrum, and Waterfall. Exhibits strong leadership and communication abilities, effectively managing customer relationships, leading teams, and achieving results in dynamic environments.

SKILLS

Analysis Techniques: Market analysis, GAP analysis, SWOT analysis, MOST analysis, BPM analysis, Cost- Benefit analysis, Feasibility analysis, Use Case Modelling, Brainstorming, Functional and Non-functional Requirement Analysis, PESTLE Analysis, Quantitative analysis, Qualitative analysis, A/B Testing, User Acceptance Testing (UAT), CRM, UML Diagrams Data Visualization: Tableau, Power BI, and Excel

Databases & Cloud: MySQL, Microsoft SQL Server, AWS, and Azure Tools: SharePoint, Jira, Asana, Slack, RTM, Heartbeat, Tubule, and MS Office suite Methodologies & Environments: SDLC, Agile, Scrum, Waterfall, and Kibana Soft Skills: Charts, Leadership, Customer Service, Analytical, Management, Sales, Communication Certifications/ Achievements: Certified associate in project management (CAPM) EDUCATION

Master of Science (M.S.) Under College of Business & Project Management Jan 2023 – May 2024 Missouri State University, Springfield, MO

EXPERIENCE

ACL Digital, USA OCT 2023 – MAY 2024

Business Analyst

Gathered user-business requirements through interviews, surveys, prototyping, and modifications, and prepared use case- driven Business Requirements Documents (BRD).

Analyze business requirements and document them appropriately in the form of user stories in Jira and/or Azure DevOps.

Served as a conduit between business and technology team members to facilitate efficient communication and delivery of supply chain solutions.

Consulted with business and product owners to prioritize and shape the product backlog, utilizing Agile practices to prioritize tasks based on business value and supply chain impact.

Provided subject matter expertise in specific functional areas related to supply chain management within the product team.

Maintained product backlog items, bugs, features, etc. in JIRA and TFS / Azure DevOps for story tracking & documenting.

Facilitated various Scrum activities such as release planning, sprint planning, sprint reviews, and sprint retrospectives to enhance the supply chain processes.

Created business documentation & process workflows based on both current-state procedures and future-state needs.

Conducted market research and gathered data to identify business opportunities and areas for improvement in the supply chain management field.

Reviewed account data daily to understand the performance of supply chain solutions, communicating insights and recommendations to key leaders regarding their accounts. Amazon Development Center, IND/ Business Analyst SEP 2018 – DEC 2022 EXR/EDR Specialist (Level - 4)

Designed business requirement collection approach based on project scope, Created Business Analysis using agile methodology.

Conducted interviews with key business users to collect requirement and business process information.

Utilized data-driven insights to analyze customer feedback, leading to the identification of process optimizations and improvements in service delivery.

Monitored real-time network performance and took proactive measures to mitigate risks to metrics and customer experience.

Utilize project management skills, such as those from ACES or Six Sigma methodologies, to drive improvements from identifi cation to completion.

Managed high-severity incidents by coordinating conference calls with different teams to mitigate risks to metrics, customer experience, and associate experience.

Used SQL for querying and analysis purposes on various source tables and conditions applied.

Defined and scoped projects by working closely with internal teams and their clients to understand their needs & priorities.

Design, develop, test, and maintain Tableau functional reports based on user requirements.

Executed identified projects by collaborating with various teams, ensuring timely completion & adherence to quality standards.

Performed extensive data analysis using MS Excel and gap analysis.

Prepared a traceability matrix for tracking the requirement to software requirement specifications and test cases. Also maintained change management throughout the inception phase to the transition phase.

Conducted process reviews & audits to ensure compliance with organizational standards and identify improvement areas. Quality Specialist (Level - 3)

Led a dynamic team of 10 associates, focusing on performance excellence, continuous improvement, and adherence to rigorous quality standards.

Managed and resolved operational escalations, conducted comprehensive quality audits, and implemented strategic process improvements to enhance operational efficiency.

Championed cross-functional initiatives, fostering collaboration across departments to streamline processes and align with organizational goals.

Implemented automated monitoring tools to track quality metrics in real-time, facilitating immediate corrective actions and improving overall service quality.

Detected emerging patterns during audits and proactively suggested process improvements to enhance the efficiency and accuracy of the transportation process.

Developed and maintained quality dashboards to provide visibility into key performance indicators (KPIs), driving accountability and continuous improvement.

Participated in Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the changes in the proposed system.

Created a timeline using Visio to capture all of the responsibilities among different departments and business units.

Collaborated with technology teams to implement automation solutions for repetitive quality checks, reducing manual efforts and improving efficiency.

Implemented customer-centric initiatives feedback-based, resulting in improved customer satisfaction scores & retention rates.

Led root cause analysis investigations for major quality incidents, identifying underlying issues and implementing preventive measures to avoid recurrence.

LMAQ -Last Mile Analytics and Quality Organization (Level - 2)

Delivered exceptional customer support by effectively addressing pre/post-order issues, ensuring timely & accurate resolution.

Collaborated cross-functionally with various departments to identify operational trends, areas for improvement, and opportunities for process enhancements.

Leveraged advanced internal tools and resources to maintain high levels of customer satisfaction, driving continuous improvement and excellence in service delivery.

Conducted regular performance reviews and provided constructive feedback to team members, fostering professional growth and development.

Implemented new support protocols and guidelines to streamline issue resolution processes and improve response times.

Developed & maintained a knowledge base to empower associates with information needed to resolve customer queries.

Led initiatives to enhance customer support experience via process improvements and adoption of innovative technologies.

Monitored customer satisfaction metrics and used insights to drive improvements in service delivery & operational processes.

Organized & participated in cross-departmental meetings to discuss challenges, share best practices, and foster collaboration across the organization.

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