Customer Service Unarmed Security
Resume:
Linda Greenfield
****************@*****.***
**** **** ***** ******* ** 20735
Department Of Recreation Alexandria, VA
Customer Service/Unarmed Security I have exceptional customer service skills professionalism with a broad knowledge in all customer service functions seeking to find oriented partnership where I can contribute to the company mission.
Customer Service Alexandria, VA
Assigned to City of Alexandria, VA November 2014 to October 2017
Greet staff and provide customer service to all departments and answer questions regarding supplies and other departmental issues; Maintains records of the distribution of supplies; Observes and reports safety violation supplies and maintaining inventory.
Achievement: Often, communicated to the supervisor regarding needed sanitation improvements that materialized and maintain a safe environment.
Developed constructive and cooperative working relationships with the City of Alexandria staff, and maintains them.
Independent Contractor Washington, DC
House Keeper January 2011-October 2014
Communicated with the home owners regarding their house keeping requirements and report any maintenance needed.
Completed housekeeping tasks timely as instructed by homeowners, toke out trash daily, did laundry and maintained the homes in neat and orderly manner.
Kept record of cleaning materials received and used.
Murphy Funeral Home Alexandria, VA
General Duty: March 2010-December 2010
Assisted with placing caskets in parlors or chapels prior to wakes or funerals
Assisted licensed embalmers with removals and transfers of the deceased to the designated location and cleaned funeral parlors and chapels.
Ensured all policies and procedures are carried out for each removal and transfer.
Helped with a variety of tasks during funerals and visitations to ensure that services ran smoothly as intended.
Red Top Cab Arlington, VA
Operator: January 2007 – December 2009
Answered multi-line phone system and addressed customer service inquiries timely accurate manner; Managed queue flow and high volume of calls per minute.
Maintained records, logs, and schedules of the calls received, and customer cancellations or no-shows; Able to handle high call volumes and provide excellent good customer service.
Achievement: Collected customer feedback and suggested process changes that that kept the company and customers satisfied.
Education:
City of Alexandria, Alexandria, VA, Customer Service Certificate, 2015
City of Alexandria, Alexandria, VA, Professional Communication Certificate, 2015
General Duty Training, Murphy Funeral Home, Arlington, VA
Customer Service Training, Red Top Cab, Arlington, VA
General Security Services Consultants SPO 80 hr. mandatory course July 2019
References:
Upon Request
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