Data Entry, Purchasing, Customer Service, Internal Communications

Kaylee L Bartlett

Long Beach, ***** • *******.**@*****.*** • 801-***-****

Education

Cedar Valley High School Saratoga Springs, Utah

GPA: 3.6, student of the month november and december of 2019 Utah Valley University Lehi, Utah

GPA: 3.4 non graduate. Major in Chemistry

Recent Working Experience

AIMBRIDGE HOSPITALITY - R.M.S. QUEEN MARY, Long Beach, CA: Purchasing Coordinator Bookkeeper/Clerk May•2023 – Present.

● Responsible for managing and maintaining inventory levels for all hotel departments

● Proficient in data entry, accurately inputting and updating inventory information in the hotel's database

● Utilized Excel to track and analyze purchasing trends, creating reports to aid in decision-making processes

● Demonstrated strong attention to detail and organizational skills in managing multiple purchasing tasks simultaneously

● Collaborate with department heads to understand procurement needs and develop effective purchasing strategies.

● Maintain accurate and up-to-date records of purchase orders, shipments, and inventory levels using advanced procurement software.

● Coordinate with suppliers to ensure on-time delivery of goods and resolve any discrepancies or issues with received items.

● Participate in regular inventory audits to optimize stock levels and reduce excess or obsolete inventory Houseman Hospitality Rep. July•2022 – May•2023.

● Guest Assistance: Proactively engage with guests, offering assistance, answering questions, and providing recommendations with a friendly and approachable attitude. Demonstrated ability to anticipate guest needs and exceed expectations.

● Public Area Maintenance: Maintain cleanliness and presentation standards in high-traffic public areas, including lobbies, corridors, and lounges. Perform routine inspections to ensure areas are visually appealing and inviting to guests.

● Team Collaboration: Work collaboratively with housekeeping, maintenance, and front desk teams to address guest requests promptly and efficiently. Fostered positive relationships with colleagues to promote a cohesive and supportive work environment.

● Multitasking: Successfully manage multiple tasks simultaneously, such as replenishing supplies, removing debris, and responding to guest inquiries, while prioritizing urgent requests to maintain smooth operations.

● Customer Service Excellence: Consistently deliver exceptional service experiences by actively listening to guest concerns, resolving issues promptly, and following up to ensure satisfaction. Received commendations from guests for professionalism and dedication to exceeding their expectations. SUPERIOR PROTECTION SERVICES, Westminster, CA:

Customer Service Representative and Data Entry Security Guard June•2021 – July•2022

● Provided exceptional customer service to clients and visitors by greeting them with a warm and welcoming demeanor, answering their questions, and providing recommendations for local attractions and directions.

● Managed the main desk and patrolled the property, ensuring the safety and security of all individuals on site.

● Performed Data Entry for all incidents, including the daily log that documents all daily activities by the department. Google documents, Office Excel, and Microsoft Office were the programs utilized by the department.

● Remained calm and professional when dealing with upset customers, diffusing tense situations with tact and diplomacy.

● Communicated effectively with dispatch and other team members to ensure a coordinated response to any potential threats or incidents.

● Enforced protocols and procedures to maintain a safe and secure environment, while also respecting the privacy of customers and coworkers.

ALLIED UNIVERSAL PROTECTION SERVICES Eagle Mountain, UT: Customer Service Representative and Data Entry Security Guard August•2020 – June•2021

● Provided excellent customer service to Tyson truck drivers by checking their trucks and loads in and out of the checkpoint, ensuring they were wearing the proper uniform to enter the facility.

● Assisted drivers with paperwork and contracts, answering any questions they had before sending them inside to load their order.

● Remained calm and professional when dealing with frustrated or angry drivers, diffusing tense situations with tact and diplomacy.

● Organized and filed paperwork, cross-referencing them as they were being prepped for the next officer, ensuring a smooth transition for the next shift.

● Prepared the briefing and office for the next officer, demonstrating strong attention to detail and a commitment to customer service

Please note ~ many years of employment have been excluded to show most relevant titles. References can be supplied upon request. Skills & Interests

● Google docs, Microsoft Office and Excel, Python, HTML, Spreadsheets, Powerpoints

● Chemistry, Botany, Chemical Science, Scientific Method, Customer Service Trustworthy Intelligent Hard working Smart acknowledged diversified encouraged energized volunteered professional independent oversaw trained

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