Quality Assurance Data Entry

LETICIA MARINOS

***** ****** *****, *** *******, TX 78217

Phone: 210-***-****

Email: ************@*****.***

Objective

Experienced and hard-working individual seeking a challenging opportunity with a growing organization.

Ability Summary

• Experience handling many diverse administrative duties and extensive contact with customers.

• Excellent analytical, communication, and organizational skills, with ability to quickly establish rapport with clients.

• Flexible and fast learner who adapts easily to new situations and works well independently and/or on a team.

• Self-motivated, hard-worker who is detail-oriented and accustomed to producing accurate and quality of work.

Employment History

07/2021 - 11/2022

XPO, Naperville, IL

Assoc. Specialist/ Logistics SN

Monitor and track pickups and deliveries, and notify clients of any deviation from the run schedule. Answer incoming driver and client calls/emails, and take care of client needs.

Call and get updates from drivers/carriers and input accurate information into the dispatch system. Communicate any issues with clients/drivers. Monitor and update all Active Run problems or concerns.

10/2018 - 10/2019

Maximus, San Antonio, Tx

Research Senior Admin

Maintains updated knowledge of project and corporate policies and procedures as

referenced in the employee manual and other desk procedures for the position.

Accesses, reads and interprets data elements on all applicable MAXIMUS, Projects

and State systems to provide support, resolve inquiries and educate consumers.

Processes paper applications and verification of documentation for health care

coverage. Document all consumer inquiries using the applicable MAXIMUS,

Project, and State systems. Respond to all inquiries consistent with confidentiality

and privacy policies and refers consumers to alternate sources when appropriate.

Attends meetings and training as requested and maintains up-to-date knowledge of

all programs and systems. Meets all standards established for the position including

production and quality assurance goals. Responsible for adhering to established

safety standards. Maintains updated knowledge of Insurance Affordability Programs

and the information required for eligibility. Performs other duties as may be assigned

by management. Researching client information to link to correct case files

01/2011 - 10/2018

Maximus, San Antonio, Tx

Application Support

Routine tasks including data entry, data validation, retrieval of documents, data updates/corrections, determine eligibility, maintain confidentiality and all additional duties assigned by management. Follow department procedures, ensuring accuracy and consistency. Meet individual and unit performance goals and standards as defined by management.

10/2007 - 07/2010

Wells Fargo Advisors, San Antonio, TX

Client Associate/Operations

Multifaceted functions involving sales support to Financial Advisor/Branch Manager

with all administrative needs. Responsible for all interoffice correspondence,

performed Human Resource functions, acted as liaison with corporate headquarters,

assured compliance standards were being met and adhered to. Arranged

Professional Education seminars and luncheons. Purchasing agent, maintained

inventory records, and office equipment. Handled client inquiries, responding to

customer requests for account information, produced Branch Checks for Clients and

Vendors.

04/2002 - 10/2007

First United Mortgage, San Antonio, TX

Mortgage Loan Officer/Loan Processor

Independently originated mortgage loans and processed, signing off on loan

conditions while working with loan consultants and outside vendors. Maintained

production according to established standards. Providing superior customer service.

Daily functions: submitting loans for approval after reviewing the file for

compliance, notifying applicants of final decision, within regulatory time frame.

Conveying title, documenting file and reviewing final conditions for compliance.

Process the conversation of pre-approval to full submissions and may add or wave

stipulations as necessary.

Contact this candidate