Customer Service Call Center
Resume:
Andrea Beloungy
Experienced customers service and office work professional with proven track record and good leadership skills
Belleville, IL 62220
**************@*****.***
• Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting.
• Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
• Possesses excellent communication and problem-solving skills, as well as strong aptitude for quickly learning new software
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSA - Customer Service Associate
Jackson Hewitt - Belleville, IL
January 2023 to January 2024
• Scheduled meetings, and appointments
• Assisted with office operations, including filing, data entry, and inventory management
• Managed office supplies, ordered and maintained office equipment, and provided administrative support
Patient Care Specialist
Saint clair communications - O'Fallon, IL
June 2022 to September 2022
• I am a patient service specialist I help book appointments
• Customer service and talk to people.
• Call center experience and experience at dual monitors multi phone lines experience
• Inbound and Outbound calls
Card merchandising
Hallmark - Collinsviile Illinois
November 2018 to May 2019
• Performing stock outs, organizing the shelf, setting up displays, and setting up price and promotional signs.
Temp Receptionist
Big Tex Trailers Manufacturing Inc. - Lebanon, IL
September 2018 to October 2018
• Greeted customers warmly and genuinely
• Answered incoming calls, took messages
Merchandiser
Converge Marketing - Belleville, IL
March 2017 to May 2018
• Performing stock outs, organizing the shelf, setting up displays, and setting up price and promotional signs.
CSA - Customer Service Associate
Staffmark - Belleville, IL
March 2017 to May 2017
I was a customer service representative people would call and get them approved for a loan Merchandiser
Doller Tree - Collinsville, IL
May 2014 to July 2016
• Performing stock outs, organizing the shelf, setting up displays, and setting up price and promotional signs.
Cashier
Lou Civic Center - Mascoutah, IL
November 2015 to November 2015
• Worked the cash register
• Greeted customers
• Answered customers' questions
Goods Live Merchandiser
Resource Plus - Olympia, WA
February 2014 to May 2014
• Merchandising flowers and garden items
• Performing stock outs, organizing the shelf, setting up displays, and setting up price and promotional signs.
Customer Service Rep
Xerox - Lacey, WA
October 2013 to December 2013
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
Clean Water Specialist
Bellville, IL - Pasco, WA
July 2013 to October 2013
• Telemarketing Inbound and Outbound
Education
Collage in Medical Billing & Coding
Martinburg collage - Remote
February 2024 to Present
Certificate in Transportation
Hubert h humpery job corps - Saint Paul, MN
April 2002 to May 2003
Trade school in Business Administration
Yachats job corps - Yachats, OR
March 2001 to April 2002
Diploma
Cascade High School
1994 to 1998
Skills
• CASH (3 years)
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (2 years)
• MICROSOFT OFFICE (2 years)
• MS OFFICE (2 years)
• PRESENTATION SKILLS (2 years)
• Cash Handling
• Merchandising
• POS
• Sales
• Cashiering
• Upselling
• Retail sales
• Customer service
• Typing
• Windows
• Microsoft Access
• Customer support
• Outside sales
• Bookkeeping
• Google Suite
• Filing
• Clerical experience
• Guest services
• Hospitality
• Live chat
• Salesforce
• Documentation review
• Analysis skills
• Conflict management
• EHR systems
• Organizational skills
• ERP systems
• Order fulfillment
• Multi-line Phone Systems
• Microsoft Outlook
• Account Management
• Outbound sales
• Computer skills
• Mac OS
• Data entry
• Google Docs
• Zendesk
• Databases
• Search engines
• SharePoint
• Data collection
• VPN
• Cold calling
• HIPAA
• Office experience
• Computer literacy
• Front desk
• Time management
• Phone etiquette
• Administrative experience
• Word processing
• Leadership
• Active Directory
• Texting (2 years)
• Data entry (3 years)
• Microsoft Publisher
• Proofreading
• Clerical experience
• Front desk
• QuickBooks
• Customer service
• Office management
• Microsoft Access
• Google Suite
• Interviewing
• Front desk
• Hotel experience
• Typing
• Guest relations
• Cash register
• Cash handling
• Order entry
• Google Docs
• Editing
• Personal assistant experience
• Organizational skills
• Communication skills
• Transcription
• Dealership experience
• Phone etiquette
• Public speaking
• Retail sales
• Sales
• Analysis skills
• Administrative experience
• Leadership
• Computer skills
• Senior care
• Food preparation
• Management
• Childcare
• Experience working with students
• Experience with children
• First aid
• Behavior management
• Marketing
• Customer relationship management
• Microsoft Office
• Basic math
• Retail math
• Microsoft Outlook Calendar
• POS
• Animal care
• Animal handling
• Pet care
• Ruby
• Calendar management
• Office experience
• Time management
• Writing skills
• Computer literacy
• Patient service
• Research
• Event planning
• Windows
• Anatomy knowledge
• Filing
• Word processing
• English
• Medical terminology
• CRM software
• Math
• Social work
• Data collection
• Supervising experience
• Animal restraint
• Kennel experience
• Upselling
• Databases
• Operating systems
• Cold calling
• Planograms
• Pet grooming
• Inside sales
• Customer support
• Dietary department experience
• Food service
• Cleaning
• Dishwashing
• Cooking
• Salesforce
• Care plans
• Teaching
• GPS
• GIS
• EDI
• Mobile applications
• EMR systems
• Driving
• Microsoft Excel
• Microsoft Outlook
• Recreational therapy
• Call center
• Customer service
• Organizational skills
• Microsoft Excel
Contact this candidate