Customer Service Representative
Resume:
GERALDINE SAMILLANO
Profile
To obtain a customer service representative position where I can
utilize my excellent communication skills, problem-solving abilities, to provide exceptional service to customers. 2013
-
2015
Accounting Assistance
ZAGO FOODS CORPORATION
Assisted with accounts payable and accounts
receivable
Reconciled bank statements
Assisted with budgeting
Utilized accounting software, including QuickBooks 2016
-
2018
Customer Service Representative
ALORICA
Responded to customer inquiries via phone, email,
and chat
Resolved customer complaints and issues in a
timely and professional manner
Provided product information and answers to
frequently asked questions
Processed customer orders, returns, and exchanges
Collaborated with internal teams to resolve
customer issues
Documented customer interactions using CRM
software
Work Experience
2018
-
Present
Nanny/Caregiver
ARNOLDS
Provided childcare for children aged 2 and 6
Managed household tasks, including cleaning and
laundry
Prepared meals and snacks for children
Assisted with homework and educational activities
Maintained a safe and nurturing environment for
children
Summary
Dedicated and detail-oriented customer service professional with 2 years of experience in resolving customer complaints, answering questions, and providing product information. Proficient in CRM software and skilled in active listening, empathy, and conflict resolution. Possesses basic computer skills, including Microsoft Office and internet navigation, and have experience with Google Workspace. Additionally, has experience as an accounting assistant, with knowledge of accounting principles and software, and as a nanny/caregiver, with experience in childcare and household management.
*********@*****.***
403 Brighton Dr.
Wheaton, Illinois 60189
USA
Bachelor of Science in Management
Accounting
University of Antique
2006 - 2008
Education
Excellent communication and
problem-solving skills
Expertise
Proficient in CRM software
Strong active listening and empathy
skills
Conflict resolution and negotiation
skills
Ability to work in a fast-paced
environment
Strong attention to detail and
organizational skills
Basic computer skills, including:
Microsoft Office (Word, Excel,
PowerPoint, Outlook)
Accounting skills
Childcare and household
management skills
Household cleaning and
organization
Meal preparation and nutrition
REFERENCES
Available upon request
Contact this candidate