Administrative Assistant Customer Service

DAVETTE ROSS

**** **** ******** ***** *********, WI 53218 262-***-**** *********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Well-organized, manage time and priorities in multi-task environments.

Effective problem solver, able to assess situation and identify solutions.

Work as part of a team and maintain a professional and positive environment.

Communication Platforms: Skype.

Microsoft Office Applications: Word, PowerPoint, Excel, and Outlook Typing Speed: 35 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2023

PROFESSIONAL EXPERIENCE

MPS – Milwaukee, WI 09/2015 – 05/2024

Food Service Assistant

Train new hires and prepare all menu items using established departmental policies and procedures.

Assure presentation and preparation of all menu items adhered to established standards.

Oversee all food and supply inventory to ensure levels are maintained to support volume and anticipated volume.

Helping Hands – Milwaukee, WI 04/2019 – 10/2021

Personal Care Assistant

Maintained a tidy home environment that ensured safety and wellbeing of the client.

Assisted with activities of daily living, provided companionship, and monitored medications.

Ensured timely records of home visits and maintained confidentiality in all aspects of job performance.

Complied with all applicable laws, regulations, and standards and provided thorough notes regarding service provision.

Mahler Clean – Milwaukee, WI 09/2016 – 04/2017

Janitor

Kept facilities in clean and orderly condition and adhered to cleaning and security techniques and practices.

Managed time and priorities to ensure duties were completed within established timelines.

Acted in a polite and professional manner when approached by clients to answer questions.

Wet Seal – Milwaukee, WI 01/2014 – 12/2015

Retail Sales Associate / Customer Service

Greeted customers and answered questions regarding services and products.

Helped locate products, checked prices on merchandise, and stocked and organized shelves and displays.

Worked as a team member and provided assistance when needed.

Comfortable working in fast-paced environment with diverse customers and staff members.

Citywide Maintenance – Milwaukee, WI 08/2012 – 09/2013

Custodial Engineer / Key Holder

Monitored building security and safety by performing tasks, closed building, and checked electrical appliances to avoid hazards.

Serviced, cleaned and supplied restrooms, gathered and emptied trash, and cleaned building floors.

Maintained focus and accountability when working independently and within the group dynamic.

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