Customer Service Relations

JEREMIAH MOORE

*************@*****.*** 470-***-**** Spartanburg, SC 29303

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results- driven approach.

Have on multiple occasions improved the internal morale, guest perception, training, sanitation and food safety, and overall profitability of restaurants focusing on immediate and long term goals and positive motivations to achieve results. I have a proven track record of improving worker performance through both positive reinforcement and when necessary retraining or replacing problematic staff setting high standards and high expectations for myself and my staff.

• Customer Service

• Health and Safety Regulations

• Customer Relationship Management

• Quality Standards

• Manage Budgets

• Team Leadership

• Financial Forecasting

• Control of Expenses

• Risk Management

• Issue and Conflict Resolution

• Managing Routines

• Schedule Preparation

• Performance Tracking and Evaluations

• Managing Laborers

• Managing Cash Register

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

Jul 2022 - Current

Manager

KFC - Boiling Springs, SC

Trained in a few weeks and placed in the most

problematic store in the company and within 6 months turned the store into the top in sales, food cost, training, with the best two inspections since the store was brand new and awarded “Most Improved Store of

2022”

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Accomplished multiple tasks within established

timeframes.

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Onboarded new employees with training and new hire documentation.

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Cross-trained existing employees to maximize team

agility and performance.

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Maximized performance by monitoring daily activities and mentoring team members.

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Evaluated employees' strengths and assigned tasks

based upon experience and training.

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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

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Established and updated work schedules to account

for changing staff levels and expected workloads.

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• Approved regular payroll submissions for employees. Applied customer feedback to develop process

improvements and support long-term business needs.

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Raised performance in areas of sales, management

and operations by identifying and targeting areas in need of improvement.

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Reviewed performance data to monitor and measure

productivity, goal progress and activity levels.

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Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and

regulating inventory usage.

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Applied performance data to evaluate and improve

operations, target current business conditions and forecast needs.

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Improved operational planning and business

frameworks to enhance resource utilization and

reduce waste.

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Evaluated report data to proactively adjust and

enhance operations.

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WORK HISTORY

Expanded cross-functional organizational capacity by collaborating across departments on priorities,

functions and common goals.

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Compiled data highlighting key metrics to report

information, determine trends and identify methods for improving store results.

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Dec 2018 - May 2022

Department Manager

Sam's Club - Rapid City, SD

Managed inventory and receiving operations to

maintain optimal stock levels and meet expected

demands.

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Worked actively with management team to create

daily and weekly sales plans based on weekly sales trends.

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Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

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Developed empowering employee culture focused on

equipping employees to independently meet

customer needs.

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Analyzed and interpreted store trends to facilitate planning.

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Sep 2015 - Dec 2018

Assistant Manager

Taco Bell Restaurant

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Helped with planning schedules and delegating

assignments to meet coverage and service demands.

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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of

consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future

needs.

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Generated repeat business through exceptional

customer service and responded to customer

concerns with friendly and knowledgeable service.

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Developed loyal and highly satisfied customer base through proactive management of team customer

service strategies.

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Assessed job applications and made hiring

recommendations to bring in top candidates for key vacancies.

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Verified inventory counts remained within monthly

tolerance levels and compiled financial data in

compliance with budget.

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Mentored sales team in applying effective sales

techniques and delivering top-notch customer service.

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Established and optimized schedules to keep

coverage and service in line with forecasted

demands.

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Exceeded sales goals and accomplished business

objectives by inspiring staff and promoting target products.

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Achieved recognition for contribution to store success by optimizing sales.

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Reduced financial discrepancies by monitoring credit card sales and deposits.

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Increased sales by driving operational efficiencies and building excellent customer rapport.

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Reviewed sales and gross profit reports to determine options for increasing market growth.

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Conducted weekly staff meetings to motivate staff

members, address concerns and questions, plan

improvements, and evaluate progress toward goals.

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Aug 2012 - Aug 2014

Project Manager

Empanel Online - Flowery

Branch, GA

Identified plans and resources required to meet

project goals and objectives.

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• Managed projects from procurement to commission. Developed and initiated projects, managed costs,

and monitored performance.

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Achieved project deadlines by coordinating with

contractors to manage performance.

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Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

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Modified and directed project plans to meet

organizational needs.

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Identified, reviewed and applied policies and

procedures.

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Boosted revenues by coordinating and executing

projects.

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Feb 2009 - Jun 2013

Bartender Supervisor

Dreamland BBQ - Norcross, GA

Oversaw and monitored cash drawers and reconciled

drawers against cash register reports at close of

business.

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Followed alcohol awareness procedures for

preventing excessive guest intoxication.

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Supervised and trained staff on preparing and

delivering drinks, handling food and money and

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setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly

execute.

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Completed accurate inventory records to thwart

malicious activities and maintain organized and

profitable establishment.

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Created balanced shift schedules to keep bar

reasonably staffed during peak periods and maximize earnings for bartenders.

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Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation

protocol.

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Reduced inventory losses by managing beverage

inventory.

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Organized bar inventory and storage procedures to

keep stock within optimal levels and meet expected customer demands.

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Kept bar presentable and well-stocked to meet

customer needs.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

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Set up bar for operation, obtained cash bank and

stocked service bar.

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Kept alcoholic beverages well-stocked and organized to meet expected demands.

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Handled simultaneous customer, team and business

needs while avoiding unnecessary delays or errors.

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Adhered to state laws regarding alcoholic beverage services and customer regulations.

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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

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Upsold menu items to customers, driving up per sale revenues and maximizing profits.

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Orchestrated numerous private parties, business

meetings and formal engagements.

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Business Management

Asheville Buncombe Technical Community College Asheville, NC EDUCATION

Education: Teacher Education

Georgia Perimeter College Decatur, GA

ServSafe Manager Certifications in multiple states, currently held in South Carolina CERTIFICATIONS

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