Administrative Assistant Customer Service
Resume:
Tonya Peterson
*** ******** ****** ** ******, WI 54603 608-***-**** *************@*****.***
PROFILE
Customer service focused professional who provides support In a medical office to include scheduling patient appointments, functioning as receptionist to patients and visitors, typing, and organizing and compiling materials. Backed by 5+ years of hands on healthcare industry experience and accustomed to handling confidential information.
Attentive to Detail: Review and correct errors and maintain compliant documentation.
Front Office: Verify insurance coverage, schedule appointments, and collect co-payments and deductibles.
Medical Billing: Process insurance claims, appeals, and denials.
Medical Coding: Assign and enter appropriate procedure and diagnostic codes.
Accuracy: Ensure correct and thorough demographic information for medical records database. Administrative Skills: Microsoft Office (Word, Excel, and PowerPoint) Type 80 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology • Medical Transcription • Patient Processing
Patient Registration • Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance • Medical Laws & Ethics • CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO • PPO
Basic Coding Skills for ICD-IO & CPT • Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy I Associate of Science Degree / Health Sciences — Medical Administrative Assistant, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Western Technical College I Certified Nursing Assistant
PROFESSIONALEXPERIENCE
UWL System
La Crosse
Wisconsin
Academic Department Associate
Education Administrators, Postsecondary
Direct, coordinate, and evaluate the activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations.
Plan, administer, and control budgets, maintain financial records, and produce financial reports.
Provide assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and scheduling events.
Determine course schedules, and coordinate teaching assignments and room assignments to ensure optimum use of buildings and equipment.
Confer with other academic staff to explain and formulate admission requirements and course credit policies.
Dates Employed: 7/2023 to 2/2024
Meadowood Assisted Living — La Crosse, WI 08/2021 Present Medical Administrative Assistant
Answer telephones, give information to callers, take messages, and transfer calls to appropriate individuals. Arrange repairs when equipment malfunctions.
Coordinate calendars, prioritize corporate meetings, and make travel arrangements.
Create and edit documents, charts, spreadsheets, and presentations and edit documents and prepare them for approval.
Document information, update files or paperwork, and maintain documents such as correspondence or other material.
Operate office equipment, schedule and confirm appointments, and use computer for various applications.
Provide excellent customer service to both staff and visitors and set up and manage paper or electronic filing system.
St. Joseph's Rehabilitation Center — La Crosse, WI 10/2018 - 08/2021
Certified Nursing Assistant
Attended to the Individual needs of patients including assistance with grooming, oral hygiene, feeding, incontinent care, colostomy care, prosthetic appliances, transferring, ambulation, and range of motion.
Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisor staff.
Completed various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams and ointments, and collecting specimens.
Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses.
Lifted, moved, and transported residents, utilizing proper body mechanics or lifting devices for accident prevention. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displays warmth and promotes a caring environment.
Measured and notated both intake and output of liquids and solids, document changes and promptly reporting concerns to supervisory staff.
Tonya Peterson I Cont.
Bluff View Memory Care — Holmen, WI 01/2015 - 10/2018 Resident Care Provider
•Exhibited sensitivity and warmth and promoted a concern for the rights of residents.
Mediated conflicts and worked to resolve problems.
Monitored and documented resident behavioral activity and prescription intake.
•Provided high level of customer service to patient by using positive communication techniques.
•Supported residential activities and functions through active planning and participation.
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