Quality Control General Manager
Resume:
Strong time-management
skills
Creativity and
innovation
Kennesaw, GA 30144
April 2015 – February 2017
Managed daily restaurant operations, including team selection, onboarding, training, and supervision, leading to a 20% increase in staff retention. Improved guest service satisfaction scores by 15% through effective staff training and quality control measures.
Optimized inventory and ordering processes, reducing waste costs by 10%. Ensured compliance with food safety and sanitation regulations, achieving a consistent 98% health inspection score.
Developed and managed budgets, resulting in a 12% increase in annual profits. Peachtree Partners Kennesaw, GA
GENERAL MANAGER
W O R K E X P E R I E N C E
Fact-checking
skills
P R O F E S S I O N A L S K I L L S
Customer-focused professional with over 17 years of experience in enhancing customer satisfaction, driving sales, and optimizing operations. Known for strong communication, leadership, and problem- solving skills, I excel in fast-paced environments and am dedicated to continuous improvement. Proven track record of increasing profitability and developing high-performing teams through strategic planning and effective coaching. Passionate about delivering exceptional service and fostering lasting customer relationships.
S U MMARY
678-***-**** ***************@*****.***
TAIRA MILLER
Inbound and Outbound Calling
Effective Communication
Quality Management
Detail Orientation
Product Knowledge
Upselling Techniques
Negotiation Skills
Relationship Building
Customer Retention Strategies
Account Management
Contract Negotiations
Distribution Management
Performance Analysis
Group Leadership
Operations Management
Staff Development
Coached and mentored advisors, resulting in a 25% improvement in customer satisfaction (C-SAT) scores.
Conducted performance evaluations and provided constructive feedback, enhancing advisor productivity by 20%.
Facilitated communication between team managers and advisors, improving team coordination and performance.
Concentrix Norcross, GA
PERFORMANCE COACH
2002
Technical College of The Lowcountry Beaufort, SC ASSOCIATE DEGREE IN CRIMINAL JUSTICE
E D U C A T I O N
Handled inbound calls and provided exceptional customer service, achieving a 95% customer satisfaction rate.
Increased sales by 18% through effective upselling and cross-selling techniques. Managed administrative tasks including booking schedules, audit-in reports, and confirmation reports, ensuring operational efficiency. Initiated outbound calls from customer-generated leads, converting 30% into sales. Maintained detailed records of customer interactions, improving follow-up efficiency. January 2012 – April 2015
Hilton Head Guest Services Woodstock, GA
CUSTOMER SERVICE REPRESENTATIVE
Utilized NorthStar's Evaluation process to monitor and optimize advisor performance. Assisted advisors with technical support for Apple products, maintaining a high call resolution rate.
SUMMARY OF OTHER ROLES
Receptionist - Tupper, Grimsley & Dean Law Firm Beaufort, SC Oct 2010 – Oct 2011
Server - The Westin Resort Hilton Head, SC April 2010 – June 2011 Administrative Clerk -Southwind Management Corporation March 2007 – April 2010 ACHIEVEMENTS
Increased Staff Retention: Improved staff retention rates by 20% through effective training and development programs.
Boosted Customer Satisfaction: Enhanced customer satisfaction scores by 25% as a Performance Coach through targeted coaching and mentoring. Sales Growth: Achieved an 18% increase in sales at Hilton Head Guest Services by implementing effective upselling and cross-selling strategies. Operational Efficiency: Reduced inventory waste costs by 10% through optimized inventory management at Peachtree Partners.
Top Salesperson Award: Recognized as the top salesperson for two consecutive years
(2013 & 2014) at Hilton Head Guest Services, driving significant revenue growth.
Contact this candidate