Front Desk Customer Service
Resume:
Ansleigh Colton
Union City, GA *****
****************@*****.***
Customer Service Specialist with over three years in front desk management. Providing fast problem solving and effective solutions to situations. A friendly team player and highly skilled in increasing overall customer loyalty. Excellent written communication and active listening. Eager to bring my skills and enthusiasm to a dynamic company.
Work Experience
Front Desk Agent
Strand Hospitality Services-Fairburn, GA
December 2022 to June 2024
• Responsible for the check in and check out time of guests.
• Maintained a clean and healthy work environment.
• Kept all supplies stocked.
• Entered data into system to prepare for audit at the end of the shift.
• Collected all guest payments.
• Greeted all guest as they arrived and departed from the establishment
• Helped build customer loyalty.
• Held team quarterly meetings.
• Trained all new employees.
• Responsible for guest private reservations.
• Ensured all guests personal needs were met.
Front Desk Receptionist
Prime Care Pediatrics-Newnan,Ga
May 2020 to November 2022
• Responsible for infant/adolecent patient inflow/outflow
• Logged electronic files of patient documents (insurance, patient charts, etc.)
• Interface with doctors and maintain appropriate professional relations.
• Schedule and confirm appointments, follow-up visits and no shows.
• Maintain neat and orderly front desk and waiting room.
• Trained new front desk employees.
• Took patient’s medical history.
• Kept record of patient’s current medical information.
• Took patient urine samples.
• Ensured cleanliness of medical utensils.
• Kept supplies stocked.
• Comforted children that were nervous about any medical procedures. Packer/Shipper
Elite Comfort Solutions-Newnan, GA
September 2019 to January 2020
• Track time spent on assignments each day for productivity reporting.
• Verify the job package.
• Operate forklift and other machinery safely.
• Keeping track of inventory with small parts.
• Trained new associates. Host morning and afternoon production meetings.
• Ordering base product that is needed.
• Checking dates making sure everything is packed correctly.
• Redirected shipments en route in response to the customer request.
• Maximized sales by shipping on time and accurately.
• Report all equipment failures and malfunctions to supervisor Crew Member
Moe's Southwest Grill-Newnan, GA
July 2016 to June 2019
• Took orders upon guest request.
• Cleaned behind customers as they departed.
• Stocked up on all necessary foods to prepare for daily shift.
• Count register and enter data into system at the end of each shift. Education
High school or equivalent
Newnan High School - Newnan, GA
August 2014 to May 2018
High school or equivalent
None
Skills
• Warehouse Experience
• Order Picking
• Packaging
• Shipping & Receiving
• Microsoft Word
• Typing
• Leadership
• Retail Sales
• Load & Unload
• Cash Handling
• Order Picker
• Manufacturing
• Microsoft Office
• Cleaning Experience
• Hotel experience
• Front desk
• Customer service
• Cash handling
• Guest services
• Cash register
• Communication skills
• Microsoft Excel
• Organizational skills
• Night audit
• Guest relations
• Microsoft Word
• Microsoft Outlook
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
May 2020 to February 2027
Food Handler Certification
ServSafe
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