Customer Service Data Entry

Rachel Haase

Assistant Service Manager

Silver Lake, WI

Innovative, out going individual seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lane Manager

Gurnee Volkswagen - Gurnee, IL

April 2022 to Present

Maintained schedules for all advisors and technicians Worked side by side with advisor training and goal setting Managed customer CSI

Managed ELR for advisors

Ro audits

Customer service

Answering phone calls

Schedules

Used car and customer ro

Data entry

Cashing and balance

CDK and Tecion

Rapid Recon

Xtime

Worked with VW reps and outside vendors

Service Advisor/Writer

The Pit Shop Garage - Libertyville, IL

January 2021 to April 2022

Trained all new employees. Managed customer repair orders. Maintained customer relations and employee support. Scheduling and cash handling. Answered phone calls. Made sure all parts were ordered for jobs in the shop. Worked side by side with shop manager and Forman. Maintained open communication with technicians and advisors on all repairs in the shop. Set goals for advisors and technicians. Managed daily and monthly goals.

Assistant Service Manager

Kenosha Subaru - Kenosha, WI

January 2016 to January 2021

Customer Service

Data Entry

Answering phones

Time Management

Managing good reports with customers and out side reps Scheduling Appointments based on customer needs

collecting information from customers and relating clearly to the technician Coordinating with insurance companies for repairs needed on customers vehicles Contacting warranty companies when needed

Submitting claims for payment

Making sure all information collected is accurate

Working with outside reps when new products are available Excellent communication skills

Microsoft office

Supervisor

Sound Decisions - Racine, WI

March 2013 to January 2016

Recommend and helped customers select merchandise based on their needs. Exchange returned merchandise for customers quickly and efficiently. Inform customers about sales and promotions in a friendly and engaging manner. Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Traine new employees on company customer service policies and service level standards.

Assembler

American Metal Technology - Racine, WI

November 2013 to March 2014

Assemble parts for Ford, Navistar, and Accuracy.

Input data into Plex system

Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Completed and entered quality records, scrap reports and machine logs in a timely manner.

Home Maker

Self Opportunity - Kansasville, WI

September 2011 to November 2013

Home schooled my children.

Full time student.

Lead Teacher

Almost Home Academy - Kenosha, WI

December 2010 to March 2011

Organized activities that developed children's physical, emotional and social growth. Collaborated daily with classroom teachers to keep activities running smoothly. Established and maintained a safe play environment for the children

.Taught children personal care behaviors, including toilet training and feeding. Used clear communication and professionalism to develop constructive relationships with families. Wrote newsletters and email to communicate monthly activity schedules to parents. Monitored educational progress by keeping detailed individual charts and files. Supervisor

Salvation Army - Milwaukee, WI

June 2010 to December 2010

Managed 3 different area stores

Managed the day-to-day tactical and long-term strategic activities within the business. Presented company goals and objectives to new principals. Coached and mentored

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. staff members by offering constructive feedback and taking interest in their long-term career growth.

Worked as a team member performing cashier duties, product assistance and cleaning. Oversaw overnight store operations, including staff assignments and production lists. Interviewed, hired and trained new team members.

Delegated tasks to team members to optimize productivity. Accurately made change for cash transactions.

Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Trained all new managers on store procedures and policies. Supervisor/Cook/Teacher

Just kid Inn - Kenosha, WI

October 2007 to June 2010

Established and maintained a safe play environment for the children

.Taught children personal care behaviors, including toilet training and feeding. Used clear communication and professionalism to develop constructive relationships with families. Wrote newsletters and email to communicate monthly activity schedules to parents. Monitored educational progress by keeping detailed individual charts and files. Maintained office files

Phone calls and follow ups

2nd shift supervisor

Education

Associate in Criminal Justice Program

Gateway Technical College - Kenosha, WI

Associate in Early Childhood Education

Gateway Technical College - Kenosha, WI

Skills

• Key Holder

• Retail Sales

• Interviewing

• Teaching

• Auto Service Management

• Auto Estimating

• Shift Management

• Windows

• Curriculum Development

• Recruiting

• Childcare

• Mentoring

• Administrative Experience

• Supervising Experience

• Microsoft Office

• Conflict Management

• Management

• English

• Leadership

• Writing Skills

• Organizational Skills

• Budgeting

Awards

Star Service Advisor

January 2018

Top 10 Service Advisor Subaru

Star Service Advisor

January 2019

Top 10 Service Advisor Subaru

Certifications and Licenses

Teaching Certification

Subaru Master Service Advisor

January 2016 to January 2022

Additional Information

Skills

Employee Management

Hiring and Training

Inventory

Lesson planning

Excel, PowerPoint, Microsoft word

Office equipment

Sales

Scheduling

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