Hostess

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Queens, NY ***** 917-***-**** *****.*******@*******.***

YENIN CARRION

PROFESSIONAL

SUMMARY

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

WORK HISTORY HOSTESS 08/2023 to 03/2024

Paris Cafe, New York, NY

• Enhanced customer experiences by efficiently managing reservations and seating arrangements.

• Reduced wait times for guests by effectively coordinating with other team members during peak hours.

• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.

CASHIER 11/2021 to 02/2022

ZARA, USA, New York, NY

• Streamlined checkout process for increased efficiency and reduced waiting times.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

CALL CENTER QUALITY ANALYST 10/2018 to 03/2020

Veltrex, Santo Domingo, DR

• Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.

• Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.

• Conducted regular evaluations of approximately 10 agent interactions, ensuring consistency in delivering exceptional service.

• Boosted first contact resolution rates with thorough analysis of calls and continuous agent training.

CUSTOMER SERVICE REPRESENTATIVE 03/2017 to 02/2018

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Akorbi Customer Service Associates, Santo Domingo, DR

• Promptly and accurately took delivery and take-out orders, ensuring each meal was fulfilled to the customer's satisfaction.

• Collaborated with kitchen staff to ensure timely and accurate order delivery, resulting in a high level of customer satisfaction.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CUSTOMER SERVICE REPRESENTATIVE 07/2014 to 07/2016 Teleperformance, Santo Domingo, DR

• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed approximately 80 incoming calls per day. ARCHITECTURAL DRAFTER 04/2012 to 04/2013

Various, Dominican Republic

• Streamlined the design process by creating detailed drawings of architectural plans and specifications.

• Contributed to successful project completion by adhering to strict deadlines and maintaining high-quality work standards.

• Optimized building performance through incorporation of sustainable design principles in drafting processes.

• Assisted architects in developing innovative solutions for complex design challenges.

• Reduced errors in construction documents by conducting thorough quality control checks on all drafted materials.

RECEPTIONIST/SECRETARY INTERN 09/2004 to 09/2009

CDEEE, Santo Domingo, DR

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.

• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

• Kept reception area clean and neat to give visitors positive first impression.

• Responded to inquiries from callers seeking information.

• Handled assignments independently with good judgement and critical thinking skills.

• Organized, maintained and updated information in computer databases.

• Answered central telephone system promptly and directed approximately 30 calls per day to correct offices.

EDUCATION Autonomous University of Santo Domingo, Santo Domingo, Dominican Republic

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No Degree, Architecture, 10/2014

Nuestra Senora De Fatima, Santo Domingo, DR

High School Diploma, 06/2005

SKILLS Cash Register Operation

Cash Handling

Customer Service

POS Systems

Architectural knowledge

Auto-CAD proficiency

Model making

Design thinking

MS Office

Blueprint Reading

Adobe Lightroom

LANGUAGES Spanish

Native or Bilingual

Japanese

Elementary

English

Professional Working

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