Customer Service Administrative Coordinator
Resume:
DIVINYAE GARCIA
New York State, Albany County
************@*****.***
Hardworking and motivated employee with 6 years of experience and record of success in healthcare industry . Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
Family Business-Albany, NY
April 2023 to Present
· Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
· Reviewed contracts before signing them on behalf of the organization.
· Ensured compliance with all applicable laws, regulations, industry standards.
· Evaluated individual and team business performance and identified opportunities for improvement.
· Scheduled interviews for potential candidates and conducted reference checks prior to hire. Administrative Coordinator
Albany Medical Center Hospital-Albany, NY
January 2022 to April 2023
· Composed and edited complex and sensitive correspondence, reports, and documents.
· Organized and maintained filing systems for sensitive documents.
· Responded to customer inquiries via phone or email in a professional manner. Receptionist
Albany Housing Authority-Albany, NY
October 2021 to January 2022
· Transmitted information or documents to customers through email, mailings or facsimile machine.
· Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
· Ensured that all necessary forms were completed accurately before submitting them for processing. General Merchandise Department Manager
Target-Albany, NY
August 2020 to April 2021
· Analyzed customer feedback to improve customer service and product selection.
· Trained and supervised a team of 10 employees in the general merchandise department.
· Assigned work and monitored performance of project personnel. Computer Support Specialist
NYDOH-Albany, NY
March 2020 to June 2020
· Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
· Designed visual and graphic images to use on multiple platforms.
· Reviewed information and elements regularly on websites and pages for accuracy and functionality. Customer Service Specialist
Maximus-Albany, NY
November 2017 to February 2020
· Responded timely to inquiries from customers via phone, email, or chat support systems.
· Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
· Explained complex healthcare concepts to customers in an easy-to-understand way. Education
Health Sciences
Indiana University - Purdue University Indianapolis - Indianapolis, IN Skills
• Workforce Management
• Negotiation
• Expense Tracking
• Time Management
• Team Leadership
• Financial Management
• Policy Implementation
• Organizational skills
• Time management
• Multi-line phone systems
• Sales
• Filing
• Customer support
• EMR systems
• HIPAA
• Insurance verification
• Typing
• Administrative experience
• Phone etiquette
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