Inside Sales/CSR
Resume:
Christina Thompson
Sales/Customer Service
Fort Payne, AL 35967
**********.********@*****.***
Work Experience
Senior Care Customer Care Representative
BlueCross BlueShield of Tennessee - Chattanooga, TN August 2023 to Present
At BCBST I work with BlueAdvantage account member’s. These are members that are on Medicaid or Medicare typically in the 65+age range. I assist with customer care work for them on their account, go over benefits, claims, and premium payments. I assist with finding providers and resources in their area that is useful to them in their service area as well. Inside Sales Manager/CSR
T-Mobile - Chattanooga, TN
January 2014 to June 2023
Responsibilities
Assist business customers with their current accounts and aggressively prospect for new business accounts. Proactively ask for referral and cold call new potoental business customers, very fast paced and took knowledge, aggressive attitude, and be very self motivated, also included running credit for potiental customer, set up new account, go over billing details and set up with new devices. With existing customer assisted with account questions, provided detail billing information, took payments and made payment arrangements, added new features to accounts by selling the product. Dealt with direct dealers assisting with new accounts. This position also included retention for the company. Accomplishments
During my time at T-Mobile I was a top performer in the center. After being in the position I moved into a manager position of supervising a team of sales reps becoming one of the top teams in the region. Skills Used
Communication, multi tasking, listening, following policy and procedures, use of Salesforce and CRM Sales
CSR/Sales/Retention Dept
April 2012 to November 2013
At Homeserve I worked in the cancellation department where existing customer called in to cancel their policies through Homeserve, went over the Features and Benefits of the product, and re selling the product, and also offering any incentive available to keep them as a valued customer. Also assisted in the sales department when they became busy. Very fast paced atmosphere. Did account maintenance and updated information in the customer's account. Dispatcher
Prince Telecom
May 2011 to April 2012
At Prince Telecom I worked as a Dispatcher contracted through Comcast Cable. At this position I schedule and dispatch workers or service vehicles to appropriate locations according to customer requests, specifications, or needs. Relay work orders, messages, and information to or from workers to supervisors using telephones or two-way radios. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Monitor personnel and/ or equipment locations and utilization in order to coordinate service and schedules. I also kept track of daily reports for nine systems.
Waste Code Tracker Manager, Giant Resource Recovery (GRR) Temporary work
September 2008 to February 2010
At GRR I worked as a waste code tracker, in this position I was responsible for checking in trucks bringing in chemical waste. I would check in the truck, send them to the appropriate dock, then enter the waste they brought in into our computer system "Enviroware". After entering all information then informed the plant of how to dispose of the waste in the appropriate way. I also prepared outbound manifests, kept inventory, and filed all paperwork.
Quality Control, Transportation Safety Technology (TST) Temporary work
At TST I helped out in the QC department on temporary basis to help them catch up in that departments work.
Indirect Sales Agent
Wireless Digital
November 2005 to February 2008
At Wireless Digital I opened and closed the store with all duties that come with that task. I handled the receiving of products. Managed reports, emails, inventory, and maintained clientele book and records. I opened up new accounts for Sprint/Nextel here at Wireless Digital. I provided customer service, and posses' strong customer/goal orientation, and excellent communication and PC skills. I also ensured that customer file documentation meet regulatory guidelines and was completed in a timely manner. Quality Control, Transportation Safety Technology (TST) August 2002-September 2005
At TST I checked the work of wire-harness of my fellow co-workers on computer generated testers. If any mistakes came back on the testers, my job was to find the problem and go back on the blue prints and find a way to correct the mistake. If all work was caught up in my area I would go out on production floor and help were needed. Computer Skills:
Extensive experience with Microsoft Word, Excel, Outlook, PowerPoint, and MS Windows. Also very familiar with the Internet and the use of database programs. Education
High School diploma
Valley Head High School - Valley Head, AL
May 2002
Skills
• Sales
• Communication skills
• Negotiation
• Microsoft Office
• Customer service
• Organizational skills
• Inside sales
• Microsoft Excel
• Computer skills
• Marketing
• B2B sales
• CRM software
• Office experience
• High-end sales
• Sales management
• Cold calling
• Account management
• Time management
• Recruiting
• Team management
• Microsoft Word
• Microsoft Powerpoint
• Supervising experience
• Direct sales
• Salesforce (8 years)
Certifications and Licenses
Driver's License
Additional Information
Qualifications:
I posse the following qualifications and experience in the following items:
• Salesforce software knowledge and use
• CRM software
• Sales
• multi-line phone skills
• computer skills
• type 75 wpm
• spreadsheets, word, and database entry
• records management-filing
• office procedures
• public relations
• business machines (i.e. computer, fax machine, typewriter, copier)
• accounts payable and receivable
• payroll
• customer service
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