Customer Service Quality Assurance
Resume:
Jade Kelley
Passionate about building strong customer relationships, driving brand loyalty, and
increasing customer engagement.
Martin, TN 38237
*************@*****.***
Actively pursuing job roles that suit my plethora of advantageous attributes, as well as shortcomings to strengthen my work ethic & profile in a multitude of job fields, across a vast array of roles that I can adequately & additionally valuable execute in many work settings & conditions. Authorized to work in the US for any employer
Work Experience
Assembly Line Worker
Stanley Black & Decker-Martin, TN
November 2023 to Present
Assembling specific parts with power tools and applicable air tools to help and assist in the assembling of lawnmowers. Going through the employment agency 'MyWorkChoice' do I can pick up and or drop shifts with my flexible schedule.
Quality Assurance Analyst
Mayfield Consumer Products, LLC.-Hickory, KY
August 2023 to Present
Use my discretion to inspect and carry out tasks to smylyze products coming from the production line and assess pallets and our any products on hold if they don't meet customer standards. Taxi Driver/Dispatcher
Chiz Cabz-Paducah, KY
October 2020 to Present
Answer inbound calls from a company number from customers who are looking for quotes and/or transportation from a starting location to an ending location. Follow local and city driving safety rules while getting the customer/customers to their designated location in a quick, but safe manner. Multitasking driving, answering calls, & dispatching other drivers to specific locations in an allotted timeframe.
Remodel Associate
Malone Workforce Solution-Benton, KY
June 2023 to July 2023
Assisting in remodeling facilities by dismantling fixtures and displays, stocking merchandise, setting up product displays; performing and updating fixture signing; assisting with store systems (for example, Point of Sale (POS); and cleaning departments in areas that have been remodeled. Assembly Line Worker
Stanley Black & Decker-Martin, TN
April 2023 to July 2023
Assemble Lawnmower parts and use mechanical equipment such as hand tools and air tools aln within a dffrmvor time restraint line.
Etcher
Parker Hannifin-Greenfield, TN
May 2023 to May 2023
Delegated to search for specific parts/pieces located in various areas around the factory, obtain the pieces and/or parts, deliver them back to the etching room, confirm & verify the item/article number of each parts batch, load them into the etching machine in a specified way according to any customers specified instructions, ensure the data displayed in the preliminary process matches the batch sheet, if verified, start the etching process, remove the pieces, & box the pieces with the correct shipping label to be processed for shipping as it makes its way to the appropriate bin to be shipped to the specified customer.
Cashier/Customer Service
Dollar Tree-Fulton, KY
May 2022 to June 2022
Perform basic customer service duties. Primary responsibilities include meeting and greeting customers, assisting in sales, and answering questions about products, services, and merchandise. Also doubling as a cashier & handling large amounts of currency through a accurate bookkeeping system. Frequently served as a technology/electronics repair technician regarding till distributing software, POS System Failure Troubleshooting, & general technology issues where I can provide some type of support. Cleaning Technician
Action Services-Paducah, KY
August 2020 to January 2022
Execute basic duties entailed to the job; clean bathrooms, floors, countertops, dust, sweep, mop with industrial cleaning supplies per cleaning guidelines in a safe & accurate manner. Worked as a 1099 Contractor.
Quality Assurance Analyst
Mayfield Consumer Products, LLC.-Hickory, KY
June 2021 to October 2021
1. Analyze samples of products to ensure up to customer’s expectations 2. Log time sensitive records to promote quality of the products 3. examine areas to ensure that they are up to safety protocols & standards of the company Housekeeper
McCracken County Convention & Expo Center-Paducah, KY February 2021 to May 2021
• Worked as housekeeper in an office
• Assisted with cleaning restrooms, hallways, offices and stairwells
• Removed trash
• Helped with laundry
• Kept items properly stocked
• Sanitized (area or item rooms bathrooms counters equipment)
• Cleaned windows
Designated Hitter
Walgreens-Paducah, KY
March 2019 to November 2019
Exhibiting exceptional customer service on the front end as well as the pharmacy end of the store. Pharmacy Technician
Walgreens-Paducah, KY
March 2019 to November 2019
Carry out basic duties in the pharmacy (fixing insurance issues, verifying patients address, cashing out prescription transactions, etc).
Cashier/Sales Associate
Goodwill Industries-Paducah, KY
February 2018 to May 2018
Carry out transactions on sales floor at the cash wrap, hang clothes on racks, lightly clean and pick up dropped merchandise, and administer great customer service. Cashier/Customer Service
Dollar General-Paducah, KY
August 2017 to December 2017
Carry out satisfactory customer service at the cash wrap with accepted tenders of payment. Providing great customer service. Light to moderate cleaning. Picking up to 40 lbs of inventory. Inventory Specialist
WIS International-Paducah, KY
December 2016 to June 2017
Providing companies with a fast & accurate count on their everyday products on the sales floor & applicable back rooms. to generate highly accurate inventory counts & correct any discrepancies during the commission of the inventory process in order to diminish any faulty risk assessments, replenishment control, & potential overstock.
Housekeeper
Homewood Suites by Hilton-Paducah, KY
March 2017 to May 2017
Carried out basic duties on the job. Cleaning suites frim kitchen to bathroom, sweeping, mopping, light dusting, making beds & following protocol.
Demo Specialist
CROSSMARK-Paducah, KY
March 2016 to June 2016
Demonstrate the new and upcoming products to customers (food, electronics, houseware, etc). Up sale the current ‘fad’ service and/or product with limited knowledge of each daily fund & utmost confidence to successfully launch promotion, establish rapport to potential buyers, & execute the sales report with target sales percentages after each closing day that would institute a potential commission per capita for each deemed natural sale.
Child Caregiver
Faith Center of Paducah-Paducah, KY
March 2016 to June 2016
Providing excellent care to children 5 & under for short time periods effectively for churchgoing parents participated in congregational activities & Bible Study while delivering basic needs to children for allotted times that was not limited to; feeding, changing & cleaning soiled garments as needed, & keeping children proactively engaged in the denominational-based cognitive activities with a modern approach. Cashier
Old Navy-Paducah, KY
June 2015 to September 2015
Operate sales at the cash register; assist customers with purchases; unload and display merchandise; maintain tidy appearance of shelves, racks, and fitting rooms. Donations Assistant
The Salvation Army-Paducah, KY
July 2015 to August 2015
July 2015 - August 2015
Volunteered at non-profit agencies - Starfish Ministries and Salvation Army; provided support to clients applying for assistance, including completing paperwork and locating items; received and sorted donations; performed light cleaning. Cashier (Seasonal)
Wal-Mart-Paducah, KY
November 2014 to January 2015
Operated cash register during holiday season; accepted cash, credit, and check payments; assisted customers on the sales floor; maintained customer service during high volume events, including Black Friday, Christmas Eve, and the day after Christmas
McDonald’s Crew Member
McDonald's-Paducah, KY
July 2014 to October 2014
Assisted customer in drive-thru and over the front counter; took orders, processed payments, and delivered food; handled customer complaints; cleaned lobby, counter areas, and restrooms.
Education
Diploma
Paducah Tilghman High School - Paducah, KY
May 2015
Skills
• Crew Member
• Microsoft Office
• Customer Service
• Cash Register
• Word
• Pharmacy Technician Experience
• Residential Cleaning
• Commercial Cleaning
• Time Management
• Cleaning Experience
• Front desk
• Hotel experience
• Custodial Experience
• Residential Cleaning
• Residential Cleaning
• Typing
• Cash Handling
• Medical Billing
• Insurance Verification
• Data Entry
• Laundry
• Computer literacy
• English
• Communication skills
• Merchandising
• Cash register
• POS
• Customer service
• Cash handling
• Assembly
• Sales
• Software troubleshooting
• Upselling
• Driving
• Quality control
• Manufacturing
• Quality assurance
• Presentation skills
• Windows
• Conflict management
• Risk management
• Data analysis skills
• Accounting
• Hotel experience
• Leadership
• Typing
• Front desk
• Restaurant experience
• Van driver
• English
Languages
• Spanish - Intermediate
Certifications and Licenses
PTCB Certification
Driver's License
Pharmacy Technician Certification
Assessments
Cleaner fit — Completed
November 2022
Measures the traits that are important for successful cleaners Full results: Completed
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Completed
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Warehouse safety — Proficient
August 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Soft Skills: •Punctual •Customer Service •Time Management •Communication •Teamwork •Problem Solving •Adaptability •Leadership •Self-Motivation •Active Listening •Critical Thinking •Conflict Management •Organization
Hard Skills: •Data Analysis •Programming •Accounting •Writing •Foreign Languages •Computer Skills
•Customer Service Skills •Presentation and Conferencing Skills •Job-Specific Skills •Risk Management Skills •Leadership and Mentoring Skills •Administrative Skills
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