Customer Service A Team
Resume:
Abigail Radliff
Milwaukee, WI *****
*********@*****.***
I have been in customer service the vast majority of my working life. I truly enjoy working with people and developing new skills in order to better my work experience. I’m also able to work individually as well as with a team. I am dedicated, and I consider myself to be a fast learner with proper training in order to give my very best efforts. I also believe in accountability and in the ability to take constructive criticism in order to better my understanding of each situation that may have been misunderstood and done incorrectly. How better to develop if not told when a mistake is being made and how to fix said mistake so they don’t happen again? Lastly, I strive to make sure goals are accomplished in a timely fashion. I truly enjoy leaving the day feeling accomplished and successful. I extreme take pride in my work ethic, for I feel it is something that (we as a whole) have somehow lost after Covid. I am still searching for my retirement role, and am willing to do whatever it takes to get there for me, my family, and the company that decides to take me on as an employee. I am authorized to work in the US for any employer. Work Experience
Service Team Leader
Meijer-Greenfield, WI
April 2023 to Present
Responsible for the entirety of the Service department; i.e. cashiers, service desk, service coordinators, utility clerks, and support other departments such as Meijer gas station and Curbside pick-up; write schedules; delegate tasks; cash handling; Daily cash office verification deposits and authorization; returns; Workday confirmations i.e. Learning confirmations; attendance; work performance Cashier Observation Conversations; Resolve conflicts or complaints in compliance with HR; Track service metrics in Power BI; resolve or reward Medallia complaints or admirations; Weekly Leadership meetings to discuss store goals, metrics, n Strategy; Daily Team Huddles; Monthly Corporate Teams service calls from the Stores market Director and other stores in the Market; Systems operations and daily maintenance to the Machinery, Store assistance with Price Checking, and I.T. Assistance; Emergency Operations; and Store close assistance.
Receptionist/Cashier
JD BYRIDER / CNAC FINANCE-Milwaukee, WI
November 2022 to April 2023
Accept and enter loan and insurance payments into Data base; Enter loan memos/notes to keep accounts updated; cash/register handling; answer and transfer phone calls; Call/Verify and enter customer references into database; Register plates to DMV and customer; organizing paperwork inside Deal Jackets; Filing; copy and apply automated/electronic payment information into database; Open and Close office; light cleaning; balance end of shift deposits; check inventory of vehicles for sale; Handle complaints; scan paperwork into database; etc
Billing/Service Support/office
FedEx Freight-Oak Creek, WI
November 2021 to April 2022
Reading and deciphering bills; adding the data into the billing system; making corrections if needed; answering phones scheduling appointments for shipping/ receiving Shift Leader/Manager
Love's Travel Stops-Oak Creek, WI
October 2016 to February 2022
Customer service; handling cash transactions; managing a shift of employees; delegating tasks; operating a cash register; handling shift change operations; return transactions; inventory; generating orders for delivery in Dax system handheld device: sitting in on interviews; cleaning the entire store including showers for the drivers; light food prep; managerial duties including: handling complaints; keeping tire shop crew on task; loss prevention; and completing End of day and entering data in Back office i.e Balancing the days operations/finding discrepancies if any in not only the registered money of the day, but also Cat
Scale sales, and or Lottery/ Lotto sales
Bakery/ Front End
Sendik’s grocery store-Greenfield, WI
January 2016 to November 2016
Customer Service; handling cash transactions/ register; prepping bakery orders; cleaning and closing down bakery dept.; bagging groceries/cart collection; cleaning store (i.e. trash collection, compacting boxes, store facing, etc.) stocking shelves
Hostess/Greeter
Cocina Real restaurant-NewBerlin, WI
February 2013 to July 2015
Greet and Seat guests upon arrival; provide menus; operate cash register/ cash handling transactions; inspect and occasionally clean dining areas; handle complaints; ensure customer satisfaction with the service
Receptionist/Front Desk
First Supply-Oak Creek, WI
June 2007 to February 2008
Answer/ transfer phone calls; enter work orders into database; file/fax work orders; Greet customers if they came inside the building and connect them to the right department; handled complaints Education
G.E.D in General Studies
Milwaukee Area Technical College - Milwaukee, WI
August 2015 to December 2015
Kilmer High School - Milwaukee, WI
August 1998 to June 1999
Skills
• Organizational Skills (10+ years)
• Host/hostess experience (2 years)
• Supervising Experience (7 years)
• Interviewing (7 years)
• Leadership (8 years)
• Front desk (4 years)
• Conflict management (7 years)
• Cleaning (10+ years)
• Shift management (7 years)
• Grocery store (2 years)
• Cash register (10+ years)
• Cash handling (10+ years)
• Data entry (5 years)
• Time management (10+ years)
• Power BI (2 years)
• Management (8 years)
• Customer service (10+ years)
• Order entry (3 years)
• Filing (5 years)
• Workday (5 years)
• Administrative experience
• Sales
Certifications and Licenses
Bartender License
CPR Certification
May 2024 to May 2025
Was CPR certified for leadership positions
Additional Information
Any gaps in between employment were either spent attempting to further my education which did not pan out due to the needs and requirements of my then 3 younger children who were diagnosed with autism spectrum disorder. They have since been developing as quickly as they possibly can, and they are thankfully a bit more independent without me and I have quite a bit of assistance with my husband and my mother-in-law. Which is how I am able to work a full-time career. I have four children altogether. Thankfully, my oldest is now very independent, and has since moved on to live his own life. Beyond that, I do not plan on having any more gaps in employment.
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