Customer Service Business Analyst

David Pierre ************@*****.*** 770-***-****

Business Analyst/Customer Service/Sales:

Take part in evaluating Site’s needs, Forecasting budget for over $Million.

Participate in stakeholder business unit meetings for S&OP activities.

Supply chain planning and developing plans and schedules to improve Customer Service.

Excellent budgetary, projections, and cost control skills to reduce inventory.

Manage purchase activities, plan logistics and aim for revenue and profit.

Quality Control and Assurance, and asset protection.

Ability to evaluate capital improvement projects and deferred maintenance.

Coordinate asset management team and negotiate with vendors (include budgeting, contract administration, payment authorization, property maintenance, taxes and insurance.

Develop tracking system in Microsoft Office to follow on inventory levels. Use of business planning & control system (bpcs) and (Jdate) planning, for work in progress and finished products.

Generate quarterly reports and reforecasting budget for Supplies.

Material Requirements Planning (MRP)

Good understanding of Population growth, demands, and regulatory agency requirements and Company’s expectations.

Consistent evaluation of operations and make adjustments.

Out-of-the box thinking skills to evaluate quick alternatives and decide on a plan of action.

Negotiate on land development and communicate with contractors, architects, construction companies and property managers.

Participate in activities such as: rezoning land, apply for building construction permits.

Present during property inspection of environmental and safety reviews.

Consistently exceed revenue and customer’s expectations.

Develop new business by calling on new customers.

Ability to balance needs of stakeholders and customers.

Strong knowledge of computers in order to complete essential job functions.

Train and mentor associates on how to resolve complaints and conflicts.

Other: Managed and motivated all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, payroll and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Checked and controlled room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiled and prepared financial reports, including: rate and availability calendar.

LANGUAGES: Fluency in reading, writing, speaking English, French, Spanish, and other.

Prior Companies:

Hallcon – CSX – GA Logistics 2023

Backup Skills Enterprise, Inc. 2020

ARescue Staffing – NJ (Hospitality Mngt) 2019

Bristol Myers Squibb, NJ (contract) 2018

Pfizer, Inc. NY, NY (contract) 2017

AB Science, Inc. France – 2014 – 2016

Quintiles, Inc. GA – 2010 – 2014

UCB Inc. GA - 2001 – 2009

Background in: General company guidelines, Standard Operating Procedures (SOP), Hospitality/Hotel Management – Sales, Marketing, Crisis management, Disaster response, Disaster preparedness, Emergency plans, Fire drills, and Procedures for natural disasters (earthquakes, hurricanes, tornadoes, floods).

Liaison: North America (US, Canada), and European countries, APAC, Latin America for management of Global Projects.

World General Knowledge in: Artificial Intelligence - Geology – Statistics, Census, Demography – Logistics - Infrastructure – Construction.

Trained in: Photography – Sports - Infrastructure - Accounting –– Graphic Art – Health care.

EDUCATION

University of Phoenix, (Dunwoody Campus), Atlanta, GA.

-Bachelor of Science in Health Care Management

Essex County College: Nursing Program (Courses and Clinic)

New York City Technical College: Courses in Graphic Art

Hospitality Management courses

KRIGER INTERNATIONAL: ICH/GCP – CTM - Clinical Research Associate - Certificate

COMPUTER / SOFTWARE SKILLS

Microsoft Outlook, MS Word, Adobe, Access - Excel I-II – PowerPoint.

Oracle Clinical- MRI – Kardin – Angus - CTMS- e-TMF -Sharepoint - INFORM- J-Agile / SDLC - Review – ECLIPSE – ClinSIGHT- TAO – MyTrials - SMT - RIVRS- Infosario - SAP – EDC - eDM – OneNote – MIPS – CI - INFORMANT- DTS – INNTRAX – IMPACT - CRF Navigator (scanning) – Intralinks - Copernicus SAFRNS - C3 – InfoPath – ICOLabs.

Technology: Media Security, data privacy, Alarm system.

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