Customer Service Human Resources

Sasha Sandoval

REMOTE FL. ***** • (***)- ***-**** • *************@*****.***

I am a highly motivated and skilled individual with a passion for providing exceptional customer service and efficient administrative support. After working in various roles in the customer service and administration/healthcare field, I am now seeking full-time employment in a remote setting. With my experience in these areas, I am confident that I can thrive in a remote work environment and continue to excel in my career. I am well-versed in handling customer inquiries, managing schedules and appointments, and maintaining organized and accurate records.

Experience

DECEMBER 2021- JANUARY 2024

Recruiter Network Connect Denver, CO

Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with OSHA and all local, state, and federal labor regulations. By creating and maintaining a positive and responsive work environment, raised employee retention rates by over 10% to achieve a greater than 90% employee retention over a 2-year period. Developed recruitment programs to successfully increase minority recruitment and meet affirmative action requirements.

APRIL 2020- OCTOBER 2021

Care Coordinator Always Best Cares Denver. CO

As a health care manager, it is my responsibility to facilitate interdisciplinary team meetings that involve all members of the health care team, family members, and other stakeholders involved in the development and implementation of a client's care plan. I oversee the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations. To ensure that our team stays current and up to date, I maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. This allows us to provide the best possible care for our clients while also adhering to industry standards and regulations.

Skills

Microsoft Suit/ Adobe/CRM

Digital Marketing

Testing/Debugging Design Software

Proficiencies in healthcare Laws

Remote Collaboration

Scheduling Management Software

Customer service

Decision-making Work ethic

Time management Self-motivation

Leadership Empathy

Detail Oriented

Education

PRESENT DAY

B.S Business Marketing • Metropolitan State University of Denver • Denver, CO

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