Customer Service Specialist/Sales
Resume:
Cheri Jones
Sales/Marketing/Customer Care Professional with Significant Accomplishments in Outside/Inside Sales, Lead Generation, Marketing and Business Management/Development. Various Vertical Market Focus including but not limited to: Healthcare, Insurance, Transportation, Manufacturing, Education
Madison, WI
**************@*****.***
https://www.linkedin.com/in/cheri-jones-7ba6ab265/
EXPERIENCE
Collabera, ProUnlimited/Magnit - Cigna, Remote — Customer Service Senior Representative, Telemarketing Senior Associate, Customer Service Lead Representative
Aug 2021 - February 28, 2023
Provider of Medicare Supplemental Insurance Plans
Customer Retention outbound "welcome" calls, educating Members of their health benefits and answering questions
Managed a Team of 15; Trained, mentored, monitored and coached Associates
Inbound/Outbound calls of perspective new members, qualified and facilitated leads for licensed agents
Called upon existing members: facilitating "up-sell" of PDP plan to MAPD; confirming with members current plan with Cigna expiring (were they aware they've enrolled in another plan); participated in piloting RSVP for seminars project
J.J. Keller & Associates Inc, Neenah, WI — Sales Rep.
Jan 2015 - Dec 2019
Provider of Compliance Solutions Focusing on DOT, Transportation, Safety
Responsible for companies requiring DOT Compliance; selling products, software, services (SaaS), and training
West Business Services (Horizon Pharma, American Express), Neenah, WI — Sales Associate
Dec 2011 - Dec 2015
Provider of Outsourcing Services
Responsible for calling on health care providers; educating customers on arthritis medications and benefits; Global Corporate Procurement; (AMEX): Calling customers & obtaining a commitment to speak with an AMEX Representative; Customer Care Professional, Small Merchant Acquisitions, AMEX; Responsible for obtaining new AMEX Merchant sales
EDUCATION
Madison Area Technical College, WI
General Studies, Fashion Merchandising
Tarrant County Junior College, WI
AMAEI Finance and Accounting.
SKILLS
•B2B Senior Sales; Inside/Outside Sales; Cold Calling; Customer Support/Service; Relationship Building; Membership Sales; Inbound/Outbound Calls and Sales; Generating Operating Reports, Security Awareness and Inventory Control
•New Business & Marketing Strategies Development; Integration of Technology and Customer Business Processes; Develop and Implement Effective Training and Marketing Materials; DOT Compliance Products, SaaS and Consulting Services
•Development Tools and Software Sales Experience; Special Marketing Campaigns to Increase Sales and Revenue
•Profiling and Targeting Accounts, Exceeding KPIs, Translation Solutions (Simple, Complex, Written, Digital, Technical)
ERP, CRM, BPO and ITO Solutions and Experience, Microsoft Windows, Microsoft Office, Sales Force, WebEx, SharePoint, PowerPoint
AWARDS
Numerous Awards for Sales Achievements, Exemplary Customer Service
President Clubs
Multiple Promotions
LANGUAGES
English
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