Customer Service General Manager
Resume:
Brandon Scheidecker
Rock Falls, IL 61071
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Utility Locator Technician
USIC - Bureau County, IL
May 2022 to Present
Locate underground utilities so excavators can dig. Prevent damages from happening to infrastructure. Senior Parole Agent
State of Illinois - Rockford, IL
October 2020 to April 2022
Supervised up to 80 parolees. Made sure they followed the rules and regulations of parole. Transported parolees from out of state and in state back to prison. Case management of their movements and documentation
Dietary Supervisor
State of Illinois - Dixon, IL
May 2018 to October 2020
Supervised 50 inmates to prepare meals for general population. Weekly meal planning and inventory. Cleaning and sanitizing the kitchen and dining hall. Correctional Officer
State of Illinois - Dixon, IL
January 2013 to May 2018
Completed shift documentation, patrolled the hallways of the housing units, escorted inmates to meals, gym, yard. Took inmates to medical and court writs. Forklift Operator
Walmart Distribution Center - Sterling, IL
June 2011 to December 2012
Brought freight down so the order pickers could fill orders. Moved empty pallets around. Went behind to pick anything that the order fillers missed
Co-Manager
Wendys - Dixon, IL
September 2010 to June 2011
Opened a new store. Responsible for training of crew, customer service, and P&L responsibilities. General Manager
Sapp Bros Travel Centers - Peru, IL
May 2010 to September 2010
Successfully managed a fast food restaurant. Supervised 16 people. Responsible for inventory, labor, monetary management and P&L responsibilities.
Temporary assignment to Stanley-National
Lumea Staffing - Sterling, IL
September 2009 to December 2009
Dock Supervisor which made
sure the correct product was being shipped to the correct stores. Route Salesperson
Brims Snack Foods - Jackson, TN
July 2008 to June 2009
Managed a route that averaged $4500 in sales. I prospected for new customers and merchandised all the product for the existing customers.
General Manager
Little Caesar's - Jackson, TN
October 2006 to July 2008
Successfully managed a fast food restaurant. I reached the assigned goals that were set Forth in each and every period. I maintained a 56% for food, paper, and labor with sales volume of an average of $13,000. Supervised an average of 16 personnel at one time. I was responsible for training, customer service, and product ordering. Center Manager
Goodwill Industries of Middle Tennessee Inc - Jackson, TN October 2003 to April 2006
Successfully managed a non-profit high dollar retail store, donations centers and transportation for the West Tennessee district. Implementation of numerous sales ideas and reconfiguration of the store in both layout and procedures increased sales profits by 30 % and increased net income by 145% over previous years. At start of my employment the store was 6 months from closure. I was able to elevate it to its current status of number 2 in the company. Since my arrival the store hit its highest sales dollar figure for this region making it the number 1 store for a few days. Since November 2004, under my direction, the Jackson store has received nomination for store of the month every month, winning the award twice. Restaurant General Manager
Loves Travel Stops - Jackson, TN
January 2003 to October 2003
Profitably managed a high volume, 24-hour fast food restaurant. Which employed 20+ employees at any given time. Effectively managed labor, inventory, expenses, and customer care, allowing store profits to increase. Store profits increased 20% over the previous year. Earning the #1 ranking in the company. Obtained and maintained the locations highest health standards, Earned a Serve All certificate, and kept employee turn over to minimum allowing me to cut training costs. I was recognized by the company for this and became a trainer for new store set-ups.
Assistant Manager
Love's Travel Stops & Country Stores - Jackson, TN December 2001 to January 2003
Instrumental in obtaining #1 ranking for travels stops in the company. Offered numerous sales suggestions and recommendations for layout and inventory procedures. Allowing better efficiency with displaying and stocking of merchandise. Implementing better inventory procedures, control over back stock, and allowing for better productivity for cashiers with customer service and stocking of merchandise. Developed better relationships with vendors, allowing for quality and quantity of product to fit the stores needs. Responsible for training of associates in customer service, inventory control, cash register operation, and merchandising.
Account Manager
Rent A Center - South Bend, IN
March 2001 to September 2001
Worked in account collections and deliveries. I was responsible for company vehicles. Department Head, Outside Receiver, Sales Associate The Home Depot - Jackson, TN
October 1998 to February 2001
Started with Home Depot as sales associate and promoted quickly within the company. Took on the Outside Receiver position where I was responsible for inventory control and trucking deliveries and distribution to proper locations. When I was promoted to Department Head taking on the role of trainer for associates in product knowledge to better promote customer satisfaction. I was responsible for driving new business for my department by acquiring new accounts for the store. Maintaining knowledge of department financial statements and adjusting labor, merchandising, and product inventory to acquire the companies desired standards for sales. Co-Manager, Outside Sales Mgr., Manager Trainee
84 Lumber Co., Jackson, Goodlettsville - Bartlett, TN March 1997 to September 1998
Took position with 84 Lumber as Manager Trainee. As a trainee I was responsible for setting up new accounts, yard displays, building loads, blueprint takeoffs, setting up projects for customers, and merchandising. Promoted quickly to Outside Sales Manager acquiring the task of driving business for the company. I was responsible for going out and soliciting and acquiring new accounts, maintaining established accounts and ensuring that my staff was properly doing the same. Promoted to Co-Manager added trainer to my list of responsibilities as well as properly maintaining the business financials to ensure meeting sales goals.
Education
B.S.B.A in Management/Marketing
Creighton University - Omaha, NE
1995
Skills
• German
• Outside Sales
• Profit & Loss
• Law Enforcement
Certifications and Licenses
Driver's License
Forklift Certification
First Aid Certification
CPR Certification
Food Handler Certification
Additional Information
Skills
Computer Proficient in Microsoft Window ME, Lotus, Power Point, Internet Navigation Takeoffs of Blueprints
Foreign Language: German
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