Customer Service Client Accounts

Mazie Eberhart

Pittsburgh, PA

Interview Availability – Will confirm the availability 24 hours prior.

Summary

She has 20+ years of experience in collections, following up on payments, answering questions and providing assistance & recording client accounts on balanced sheets.

Send invoices and account updates to clients.

Keep an accurate record of client accounts and outstanding balances.

Overpayment resolution & payment recovery.

Issue receipts for received payments & sending out billing invoices to clients.

Assisted customers in all their needs for credit cards awarded points took payments put items in dispute.

Verify vendor accounts, pay vendors, and resolve purchase orders, invoices, or payment discrepancies.

Issue purchase order amendments and stop payments.

Open new customer accounts, listen to customers' concerns, issues, and questions.

Resolve customers' concerns and answer customers' questions to my best ability& maintain a positive attitude and calmly respond to customers' complaints.

She is local 11.7 miles away from the client location.

She is comfortable to go onsite for this position.

Education & Certifications

Perry Traditional Academy - Pittsburgh, PA

High school or equivalent in math/science, Graduated in 1995

CCAC - Pittsburgh, PA

Certified Nursing Assistant Certification, Certified in 2005

Skills:

Accounts

Finance

Administration

Collection

MS Excel

Outlook

Payment Specialist

Medical Terminology

Microsoft

Customer Service

Customer Care

Call Centre

Billing

Tax Experience

Hospital Experience

Budgets

Revenue

Payroll

forecasting

Vital Signs

Cold Calling

HIPAA

Phone Etiquette

Computer literacy

English

Insurance Verification

Medical collection

Medical billing

Medical office experience

Case management

Desktop support

Share point experience.

Trouble shooting

Professional Experience

FN Bank - Pittsburgh, PA Nov 2023 – Present

Customer Service Rep

Support customer with Online Banking and providing assistance with account balances.

Assisting with dispute/fraud and resolve all issues with debit cards.

Provide quotes for IRA/CDS

Assistance with all thing’s customer service related including banking.

Monitoring the customer accounts and reconciling their accounts with the accurate balances.

Updating the customer accounts with accurate information and maintain confidentiality of data.

Providing assistance to the customers on both calls & e-mails regarding the accounts, balances, dispute, frauds and issues related to debit cards.

AmerisourceBergen - Pittsburgh, PA Oct 2022 – Mar 2023

Supervisor/ AR rep

Support and assist team with answering questions and assistance.

Delegate time ex: ACW time on phones, excel reports, approval of timesheets, approval of letters credentials. Nighttime supervisor.

Quickly and accurately enter and code all invoices to accounts waiting for payment.

Help department manager process biweekly checks.

Research and resolve any account discrepancies.

Work proactively with other departments in identifying and resolving accounts receivable related issues.

Gutter Roehm and Burg Law - Pittsburgh, PA Sep 2018 – Dec 2022

Real Estate Taxes/Mortgage Rep

Recording client accounts on balanced sheets under current liabilities

Temporary position I take inbound and make outbound calls to customers to educate and assist with payments and notate their accounts about real estate taxes utilization dual monitors, word, outlook, and other computer skills.

Overpayment resolution

Payment recovery

Send invoices and account updates to clients.

Keep an accurate record of client accounts and outstanding balances.

Receive, sort, and track incoming payments.

Validate debit accounts to ensure the credibility of payments.

Issue receipts for received payments.

Sending out billing invoices to clients.

Calculate charges that the clients have incurred.

Write bills, ensure that all details are correct, and send these out to clients.

PA Health and Wellness - Pittsburgh, PA Nov 2019 – Dec 2021

Program Coordinator /Authorizations/Claims processing.

Took inbound and outbound calls also build authorization for insurance company fast-paced environment.

Claims follow up.

Assist with planning and coordination of programs and companies’ activities.

Monitor implementation of program policies and practices.

Work to keep programs on schedule, within stated budgets and functioning smoothly.

Support program growth and development, as necessary.

Citizens Bank - Pittsburgh, PA Jun 2020 – Aug 2020

Customer Services & Fraud AML/Document review

Assisted customers in all their needs for credit cards awarded points took payments put items in dispute.

Charge expenses to accounts and cost centers and control petty cash spending.

Verify vendor accounts, pay vendors, and resolve purchase orders, invoices, or payment discrepancies.

Issue purchase order amendments and stop payments.

Monitor payroll expense claims, including salary advances and overtime payments.

Worked closely with financial professionals, such as Accountants, in an organization to help manage the expenses of an organization.

GNC- General Nutrition Centres - Pittsburgh, PA Apr 2018 – Jul 2018

Customer Services/Email Specialist

I send out emails to loyalty and Pro customers, cancel accounts, document their issues, contact regional managers for refunds.

Issue purchase order amendments and stop payments.

Monitor payroll expense claims, including salary advances and overtime payments.

Reconcile account transactions with the general ledger.

Perform recordkeeping and prepare financial reports.

Keep informed of regulatory requirements and best practices in accounting.

Alliance Rx Walgreens Primer - Pittsburgh, PA Nov 2017 - Mar 2018

Patient Care Coordinator/ Speciality Pharmacy

I check patient demographics, scripts, insurance, and schedule delivery of speciality medicines and call and schedule with doctor offices as well.

Answer patient calls, emails, and questions, including finding insurance estimates.

Confidentially manage patient accounts.

Schedule patient visits and answer pre-visit questions, including about billing.

Ensure compliance with professional standards & regulatory requirements.

Comcast/Xfinity - Pittsburgh, PA Nov 2015 - Feb 2017

Customer Service Representative/Sales

I utilized 2 computer screens helping customers with trouble shooting their issues with video repair, scheduling it techs to visit customers’ homes, calling to make sure equipment was delivered in a timely manner and services were up and running for self-installs. Also, light selling of internet and phone as well.

Listen to customers' concerns, issues, and questions.

Resolve customers' concerns and answer customers' questions to my best ability.

Maintain a positive attitude and calmly respond to customers' complaints.

Open new customer accounts.

IBEX Global - Pittsburgh, PA May 2015 - Oct 2015

Customer Service Representative

I worked together with the customer to troubleshooting their issues with Apple devices, ordering new phones from the store, and making sure broken phones make it back to the warehouse to be refurbished or replaced for customer,

Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.

Recommend possible products to meet the customers’ needs.

Refer issues and questions to managers if necessary.

Prepare product and customer reports by gathering data collected during customer interactions.

Shadyside Hospital - Pittsburgh, PA Jun 2008 - Mar2009

PCT/CNA

I did activities of daily living for residents.

Administer specific medications.

Draw blood for lab work.

Operate some medical monitoring equipment.

Begin or discontinue specific catheters.

Perform and manage wound care.

Remove stitches or staples.

Administer electrocardiograms.

Baldwin Health Centre - Pittsburgh, PA Oct 2005 - Mar 2006

CNA - Certified Nursing Assistant

Activities of daily living

daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.

Helping patients with hygiene, such as using the bathroom, bathing, brushing teeth and dressing.

Assisting patients with meals by feeding them.

Monitoring general health and vital signs and reporting to RN.

Reminding patients to take medications and nutritional supplements.

Noting observations of patient behaviour, including complaints, or physical symptoms to nurses.

Whitehall - Pittsburgh, PA Aug 2004 - Oct 2005

CNA - Certified Nursing Assistant

Providing great patient care.

Answering patient calls and determining how best to help them.

Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.

Turning and repositioning bedridden patients.

Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.

Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.

Measuring and recording food and liquid intake and urinary and faecal output and reporting changes to medical or nursing staff.

Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.

Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.

Contact this candidate