Customer Service Front Desk
Resume:
shadavia wilson
Simpsonville SC 29680
*****************@*****.***
Seeking a position where I can utilize my 10 + years of customer service, administrative medical front desk with my communications skills. I have extensive knowledge in both that allow me to interact and build rapport. I am able to quickly adapt to new environments, which allows me to perform my duties 100% Skills
Excellent work ethic • knowledge of Microsoft word• epic •Launch point • ECW • Organize & filling medical records • insurance verification • process payments • referrals •receptionist • scheduling •
Experience
February 2019-March 2019
Charleston Birth Place - Externship
● Vitals ; body temperature,heart rate or plus respiratory & blood pressure
● Blood work ;(CBC) blood chemistry panel
● Urinalysis test: check for bacteria; (UTI ) urinary tract infection
● Apply lab work for Labcorp for blood /urine .
April 2018 - 2019
Doctors care -Medical Reception
● Greetings patients & ensure patient completes sign sheets.
● Collect co payments
● Update demographics
● Entering charges at the physician seeing patient
● Scanning insurance
● Answering calls and processing medical records
March 2016-April 2018
Alorica, - Medical Biller
● Answering calls regarding questions on existing accounts.
● Handling mini patience issues on the daily basis, and ensure patient satisfaction
● Documented in managing all patient information
● Posting payments/ payments arrangements
● Assist patient with billing
2
February 2011 - January 2014
Nason Medical Center -Front Desk Receptionist
● Coordinate physician schedule
● Collecting personal medical insurance information
● Checking in patient and visitors helping Patients fill out forms Adecco Staffing -Appointment Setter
● Answering phones, scheduling appointments for patients and physicians
● Highly organized and details Scheduling appointments
● Managing with care providers.
● Reaching patients by phone responsible for identifying potential patienprovidersts and databases.
CURRENT:
Neurosurgery & Spine
Referral coordinator/MEDICAL SCHEDULER:
● Responsible for assigned incoming referrals
● Coordinate referrals with all relevant departments. Answer calls from
● Patient/other department to provide information and advice. Follow up On sent referral.
Surgical scheduler : schedule patients accordingly to MD schedule Responding for consult calls for the OR
● Scheduling:
● Follow up apt
● Post op
● Office visit
● Films reviews
Pain Management:
● scheduling injections
● Basic coding for procedures & diagnoses
Administration Assistance:
● Faxing
● E-mailing
● Updating images
● Sending outbound referrals
● Place outbound calls for appointments reminders
Education
March 2019
Miller Motte - certification / diploma
3
MEDICAL ASSISTANCE
PENN FOSTER - Diploma
Awards
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