Customer Service Office Manager
Resume:
Rachael D. Chavez
**** ******* **, **** ******, OR 97034
********@*******.***
Objective
To obtain a position in a fast pace and growing company where I can utilize and apply my skills and knowledge.
Skills
Quickbooks Accounting 10 Key Multi-Phone lines
Bilingual (Spanish/English) Microsoft Suite Customer Service Dispute Resolution Experience
*11/2018-5/2019 Western Pallet Sherwood, OR
Office Manager
Ran payroll for a staff of 22 laborers, 7 drivers, 4 Office staff and 27 Vendors Hired seasonal and permanent employees, managed the safety board making sure all fork lift operators were properly certified and had continuing education. Processed all daily orders and gave out daily and weekly assignments. Managed all daily orders and often searched sites for comprable purchases as well as assisted maintaining truckers routes and daily jobs. Organized all meetings with state and county offices.
*10/2016-10/2018 Comcast Communications Beaverton, OR Web Sales
Assist customers with website sales and up-sell current plans Provide customers information on Comcast Services and sell them Check credit and approve appropriate services
Consider credit risk and take payments in order to sell more services
*09/2012-10/2015 AMAZON.com Seattle, WA
On-Line Website Approval Associate Manager- Customer Service Assist customers with website app set up and trouble shooting Approve Websites for Advertising fees
Handel escalated calls and upset customers
Approve and assist with script/movie/tv show ideas submitted for consideration Worked as a Customer Service rep in retail, also worked in several other positions including Magazine sales, Watches and Jewelry, Kindle specialist, and Website
*3/2009 to 10/2012 Voice Curve- ACTI Tualatin, OR
Case Manager Sokolove Law Firm
Screen potential clients for potential legal claims
*11/2006 to 3/2009 Prestige Mortgage Portland, OR
Loan Officer
Started as a Loan Processor
Became a Loan Officer
Send paperwork to clients and follow up to make sure paperwork is returned. Set appointments for attorneys to speak with clients.
*2/2000 to 11/2006 Wells Fargo Beaverton, OR
Collections rep
Started in credit card collections as a collector 1, Moved up to a collector 4 within 6 months. Moved to auto collections as a pre-repo collector
Transferred to a home mortgage collector
Education
04/2008-04/2014 University of Phoenix Phoenix, Az
Associates of Arts
Psychology
Bachelors of Science
Human Services Management
References
References are available on request.
Contact this candidate