Front Desk Clerk
Resume:
Lacy Hoff
Employee seeking new job experience with wide range of experience from Team leading,
clerical, Front desk clerk, dispatching, and retail,I am eager to find my place in a new career
San Antonio, TX 78216
**************@***********.***
My professional but personal relationship with clients make me a great choice for interaction with customers.I have excellent time management and organization skills, a positive attitude and work well in teams or alone where I have experience in a self sufficient work schedule keeping busy and on track without supervision.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Independent infant/toddler Nanny, Veryable Agency, Bacon contractors and shift smart - San Antonio, TX
April 2019 to Present
• Currently an open PRN.Nanny for infants and toddlers with special needs requiring my fully devoted time, Love and attention, utilizing skills and training obtained by completing 16 hours of certified prenatal and neonatal home health care with premature post hospital critical care for mothers and babies certified in milestones 1 and 2 (which included lactation care) programs instructed by H.E.B. obgyn premature birth specialist and the accredited Neonatal specialized care unit Team in Ft. Worth tx. along with personal Hands on care as the Mother of my 4 premature babies 2 with special needs.
• customer service,retail, warehousing entry level, event serving and housekeeping, Administration and front desk clerk. A quick learner providing superior service to all guests and clients, have a great self sufficient work ethic, thrive well in fast paced busy enviornments. always Bringing my friendly,energetic personality to wherever I may be employed. My priority is to always provide my very best and be a valuable asset to your company.
Receptionist/Administrative Assistant
Sherri's cleaning services - Wichita Falls, TX
May 2015 to July 2021
set appointments, sent invoice and statements,data entry, answering and directing inbound calls and give clients the support services they deserve, kept an organized filling system and assisted with dispatching cleaners and creating daily schedules with staff. My top priority before seeing each client out is that their visit was satisfactory and needs were met in every way, highly important to keep them happy with all service provided, and leave them with a smile and fulfilled visit always as a front face of this company for all incoming and exiting visitors. Nursery Attendant
Texhoma Cowboy Church - Wichita Falls, TX
November 2010 to January 2019
Served as a caregiver/teacher for Bible study activities along with singing, physically learning to move about and become familiar with children in the same age range, introducing sharing, caring and celebrating growth and development skills gained through a followed cricculim provided by the Head teachers. I encourage self sufficiency and controlling our emotions while making the environment comfortable, familiar and fun using music singing and dancing, helping them become familiar with the next stages of their learning path like using age appropriate arts and craft supplies. I encourage sharing and obedient behavior and awarded them when noticed. Being involved in Children's growth and exploring new situations learning to adapt has always been a passion of mine. Front Desk Clerk
Spa Bella Medispa - Wichita Falls, TX
March 2011 to November 2014
Greeted and checked in clients and verified personal information, assigned tech and alerted tech of arrival, I created and updated 3 techs schedules using Microsoft office software, also verify and updated charts by contacting insurance companies getting detailed information by using medical coding terms needed then consulted with client on coverage and co payments that could occur,answering a large call volume system and took messages delivering them to approiate staff in a timely manner, kept front lobby tidy and inventory stocked,Aware and prioritized sanation proceeders always for a healthy environment for all clients and staff.promoted inventory as necessary, checked clients out and collected full balance due and scheduled client for next appointments always with positive and helpful attitude insuring satisfied patients my top priority.
Dispatcher
IHR burglar alarm company - Wichita Falls, TX
April 2003 to June 2007
Night shift alarm monitoring, answering phone calls and assisting police, fire department,and clients with support issues and questions, alerting clients of alarm detection and taking appropriate measures in matter of importance.
Kept adaquate record of each occurrence, and alerting management in shift end of all records and results of ongoing and closed cases.
Human Resources Assistant
Target - Wichita Falls, TX
March 2005 to January 2007
scheduling,paid store bills, sorted and distributed team lead mail,edited team members availability, data entered all new hire paperwork, lead orentation classes, traveling and assisted other stores with grand openings!
Education
High school diploma
Holliday High School - Holliday, TX
August 1995 to May 2000
Skills
• Customer service (3 years)
• Computer skills (5 years)
• Microsoft Office
• Clerical Experience (3 years)
• Administrative Experience (3 years)
• Front Desk (2 years)
• QuickBooks (4 years)
• Microsoft Outlook (4 years)
• Phone Etiquette (4 years)
• Payroll (1 year)
• Event Planning (1 year)
• Office Administration (2 years)
• 10 Key Data Entry
• Retail sales
• Merchandising
• Human Resources
• Bookkeeping
• Organizational skills
• Communication skills
• Time management
• Microsoft Excel
• Typing
• Recruiting
• Management
• Microsoft Word
• Accounting
• Office Management
• Office experience
• Accounts Payable
• Medical Office Experience
• Research
• Data entry
• Accounts Receivable
• Insurance Verification
• Microsoft Powerpoint
• Dispatching (3 years)
• Medical Terminology
• Personal Assistant Experience
• Medical Coding
• Medical Billing
• Medical Records
• Medical Scheduling
• Toddler Care (5 years)
• Critical Care Experience
• Infant Care
• Nannying
• Childcare
• Childcare
• Teaching
• Human resources
• Customer service
• Clerical experience
• Retail sales
• Sales
• Payroll
• Windows
• Front desk
• HR sourcing
• Office management
• Typing
• Personal assistant experience
• Bookkeeping
• Hospitality
• QuickBooks
• Leadership
Awards
Team member of the month
June 2007
I am an awarded team member of the month by my management team and co workers, that certificate was so exciting to earn because it meant I had demonstrated excellent services to customers as well as other co workers, I was able to train as the lead orentation and new hire trainee which was a goal of mine!
Certifications and Licenses
Driver's License
October 1997 to Present
Holds a class C driver's license with no restrictions or endorsement. Infant & Toddler CPR Certification
January 2022 to January 2024
Certified through the American Red Cross for both Adults and Infant and Toddlers. Food Handler Certification
February 2023 to February 2025
Studied and passed exam for the Texas safe food handling Certificate. March of Dimes NICU family support certification
August 2008 to Present
1. Certificate of completion of part 1 and 2 of the March of dimes NICU Family support and Training in specialized care for Mother and baby with Lactation coaching. Assessments
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Building relationships for childcare providers — Proficient March 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Early childhood development — Proficient
July 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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