Operations Manager
Resume:
CONTACT
Abu Dhabi, United Arab Emirates
***************@******.***
SKILLS
Operational Planning
Leadership and Management
Administration & Supervision
Excellent Customer Services
Documentation
Human Resource Management
Bank Reconciliations and Balancing
MS Office Suite
Cash Handling
Account Reconciliation
Administrative Support
Vendor Management
PERSONAL INFORMATION
Passport Number: BP1782282
Age / Date of birth: 11/09/89
Nationality: Pakistani
AWARDS
Best teller Award Mardan Region
HOBBIES AND INTERESTS
Welfare, Cricket. Internet usage, Books Reading
TRAINING
Fair Treatment to Customers (FTC)
Aspire Operations Manager Certification
Creative Stress Management Program
Gender Diversity
AML/CFT
Cash Officer Training
ATM Management
Anti-Bribery and Corruption
IFTIKHAR ALI ANJUM
Detail-orientated professional adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
EXPERIENCE
Accountant Cum Admin Officer
Danat Al Gharbeya General Transportation - Abu Dhabi, UAE
022024 Current
Maintain and update company databases.
Arranging meetings and other events, managing mail/fax,
Communications and electronic filing systems.
Delegating task to administrative assistants.
Generated quarterly financial statements, documenting revenue, expenses and liabilities.
Supported reconciliations between local and regulatory reporting and resolved discrepancies within established timeframes.
Reconciled monthly bank statements and resolved discrepancies.
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Branch Operations Manager
JS Bank Limited Pakistan
10/2023
Establishing best practices for the organization's operational activities to maintain high-quality control and customer service standards
Overseeing daily operations, including office management, invoicing, dispatch operations, financial transaction, accounts management, team management & payroll management
Implementing HR policies and procedures in true spirit for optimizing operational efficiencies with accounts management
Coordinating with HR, Compliance, Audit, Vendor Management, and Service Quality departments for smooth operations
Managing schedules and budgets, delegating tasks, setting monthly goals and objectives, liaising with clients, and assessing workforce performance & HR.
.
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07/2021
Branch Operations Manager
Habib Bank Limited Pakistan
07/2021
Preparing Bank reconciliation & Payroll Management
Generating monthly management reports & Cash flow statements
Petty cash reporting on monthly basis
Implementation of SOP's to ensure standardization of operational protocols across departments
Fulfill customer needs & follow up for excellent services.
.
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01/2018
Cash Officer
Habib Bank Limited Pakistan
12/2017
Processed daily client transactions, including cash deposits, withdrawals, money transfers, loan payments etc.
Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
Assisting clients with various questions and concerns related to their accounts and bank products
Helped customers open and close checking accounts, credit cards, savings accounts.
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12/2014
Customer Services Executive (Internee)
Ufone Telecom Pakistan
11/2012
Customer assistance
SIM Activation/deactivation
Record keeping of daily sales invoices.
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05/2012
Customer Services Officer
Bonita Travel & Tours Pakistan
02/2010
Answered service questions and offered information on related services
Maintained a customer account information database (incl
Canceling and updating customer accounts)
Receiving feedback from customer regarding services
Booking, confirming and canceling air tickets.
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06/2009
EDUCATION
2010 - 2014
Bachelor of Business Administration
Preston University - Pakistan
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