Customer Service Emergency Dept
Resume:
Kyara Oliphant
*******@*****.***
To obtain a position within the company that will allow me to utilize my education and work experience for the benefit of the company as well as for personal growth and advancement.
Registrar Emergency Dept
Mount Sinai Beth Israel - Ny - 01/2015 to 08/2020
Greet patients with dignity and respect.
Answer high volume calls in a timely fashion.
Visit patient bedside verifying all information in system is updated.
Speak with patient families to verify information if patient is unable to answer questions and provide information.
Enter information into Eagle/Emstat systems.
Verify insurance is active using passport verification system.
Update charts with correct information.
Schedule pickup services for patients.
Verify patients insurance is active.
Discharge patients collecting copayments if necessary.
Accomplishments
I had the pleasure of working in a fast-paced environment with one-on-one contact with patients from all different aspects of the world. Showing empathy and sympathy, understanding during a since of urgency, and a listening ear to those in need.
Skills Used
Excellent customer service, making sure that all the patients needs were met and exceeded.
Dispatch Manager
TRANSCARE - Brooklyn, NY - August 2011 to April 2015
Customer Service
Patient Skills
Scheduling
Record Management
Drug testing urine
Narcotic turnover
Checked all equipment ensuring Emt/Medics were able to do their jobs and equipment worked sufficiently.
Checked all expiration dates making sure all drugs were up to date
Set up equipment bags making sure all supplies are there for Emt/Medic to perform job duties.
Always Ensured two Emt/Medic on a vehicle.
Approved overtime and bonuses
Setup pick up and drop off Emts/Medics during storms.
Kept in contact with supervisors via Nextel, cell, email, w2w, etc. with details as to open/covered tours.
Give report at the end of shift.
Contact this candidate