Customer Service Patient Care

Lamicka Gibbs

************@*****.*** 945-***-**** Lancaster, TX

SUMMARY

Seasoned professional with 19 years of experience in customer service and patient care coordination, seeking a Customer Service Rep role. Skilled in resolving customer issues, maintaining account knowledge, and providing technical support. Proven track record in communication, problem-solving, and handling high call volumes efficiently. WORK EXPERIENCE

Businessolver West Des Moines, IA

Member Advocate May 2022 - Present

• Facilitate effective communication among patients, relatives, healthcare professionals, and administrative personnel to ensure coordinated care and service delivery.

• Assess patient needs through interviews with patients or their representatives, identifying and addressing care-related concerns.

• Provide guidance on healthcare policies, procedures, and available community resources, aiding patients in accessing necessary services.

Alliance/Insight Global Dallas, TX

Patient Care Coordinator Sep 2020 - Feb 2022

• Conducted thorough interviews with patients and their representatives to assess and address care-related concerns, ensuring tailored support and problem resolution.

• Developed and updated a comprehensive understanding of available community services and resources to facilitate patient access to necessary healthcare options.

• Assessed and applied a sliding scale for patient charges based on individual financial analyses, enhancing affordability and access to healthcare services.

Tailored Management Phoenix, AZ

Customer Service Representative Aug 2021 - Apr 2022

• Addressed customer inquiries and facilitated account modifications via telephone support, ensuring client satisfaction and account accuracy.

• Managed account maintenance, confirming transactions such as payments and refunds, contributing to efficient financial operations.

• Resolved payment and order disputes, and delivered technical support, enhancing customer experience and trust in service reliability.

AccentCare Addison, TX

Caregiver/Personal Assistant Nov 2010 - Jan 2022

• Assisted with personal care tasks, including bathing and grooming, ensuring client comfort and hygiene.

• Managed meal preparation and medication reminders, contributing to the overall health and well-being of clients. MMC Group, LP Dallas, TX

Customer Service Representative May 2020 - Jul 2020

• Managed and documented customer bookings, ensuring accuracy and efficiency in reservation handling.

• Addressed and resolved a variety of customer inquiries, issues, and application troubleshooting, improving overall customer satisfaction.

• Enhanced customer engagement by conducting service surveys and providing real-time assistance through live chat support.

Home care book Dallas, TX

Caregiver/Companion Jan 2018 - Jul 2018

• Provided comprehensive personal care, including bathing and grooming, ensuring client dignity and comfort.

• Managed meal preparation and assisted with errands and medical appointments, supporting client independence and well-being.

Optum Irving, TX

Patient Access Representative/Claim Agent Jul 2013 - Jul 2015

• Created and processed patient care record folders, ensuring the initiation of accurate medical records.

• Verified insurance benefits across Medicaid, PPO, and HMO plans, and communicated record availability to healthcare providers.

• Managed the insurance claims process, including reviewing submissions, preparing documentation, and processing payments, while maintaining precise records in a database system. Prostaff Irving, TX

Customer Service Agent Dec 2012 - Apr 2014

• Resolved customer inquiries by identifying issues and implementing appropriate solutions, ensuring customer satisfaction and service quality.

• Delivered training to managerial staff, enhancing their leadership skills and ability to manage front-line customer service teams effectively.

TCIM Tulsa County, OK

Customer Service Representative Jul 2001 - Mar 2008

• Addressed customer inquiries and resolved complaints through multiple channels, including phone, email, mail, and social media, ensuring customer satisfaction and service excellence.

• Verified customer account information and eligibility by reviewing client data against established requirements, maintaining data integrity and accuracy.

• Managed high volume of inbound calls with the aid of computer systems, and accurately recorded payment details and personal information for transaction processing. EDUCATION

WestCoast University

Bachelor of Science in Healthcare Administration

Dallas, TX

May 2020

Will Rogers High School

High School Diploma in Customer Service Support

Tulsa, OK

Jun 2003

SKILLS

Care Giver • Customer Service • Home Health • Personal Care • Personal Assistant Experience • Senior Care • Hospital Experience • Home Care • Meal Preparation • Medical Records • Dementia Care • Alzheimer's Care • Firewall • Administrative Experience • Typing • Microsoft Windows Server • Microsoft Excel • Microsoft Word • Microsoft Office • System Administration • VMWare • Computer Networking • Operating Systems • Insurance Verification • Analysis Skills • Documentation Review • Medical Billing • Medicare • Debits & Credits • Human Resources • Dme • Patient Monitoring • NetSuite • Trello • QuickBooks • Sales • Motivational Interviewing • Customer Support • Icd-9

• Icd-10 • Anatomy Knowledge • PeopleSoft • Microsoft Access

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