Administrative Assistant Data Entry

SHERYLL

KELLY

Orlando, FL ***** 407-***-****, ***************@******.***

PROFESSIONAL SUMMARY

Medical Administrative Assistant with demonstrated experience working in office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology, and paperwork processing requirements. Communicates clearly in person and on telephone.

CERTIFICATIONS

NHA Certified Medical Administrative Assistant August 2022

NHA Certified Billing Coding Specialist August 2022

NHA Basic Life support August 2022

NHA Personability September 2022

NHA Certified Electronic Health Records Specialist September 2022

Notary May 2020

SKILLS

Microsoft Office

Microsoft Word

Case Management

Receptionist

Data Entry

Call management.

Record preparation.

Hospitality and accommodation

Problem resolution

EXPERIENCE

Customer Service Representative Charity & Love Orlando, FL

April 2010 - March 2012

Greeted customers and communicated to assess needs.

Documented, researched, and resolved customer service issues.

Handled customer inquiries, payments, and service requests.

Fielded incoming calls and communicated positively with callers.

Answered customer inquiries to clarify account information, explain service offerings, or schedule services.

Processed paperwork to complete new account setups and account closures.

Scheduling Coordinator Orlando Health Orlando, FL

February 2000 - June 2008

Managed schedules with daily bookings, availability determinations and rescheduling.

Resolved scheduling conflicts with minimal oversight from managers.

Worked from centralized office to schedule appointments for Eight+ staff across multiple locations.

Covered daily office workloads with optimized staffing and resource allocation.

EDUCATION

Valencia College, Orlando, FL - Medical Office Specialist

September 2022

Columbia University, Orlando, FL – Bachelor of Arts, General Studies

June 2018

Phoenix University, Phoenix, Az - Associate Degree - Medical Administrative

June 2008

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