Customer Service Data Collection
Resume:
Emory Wilson
Experienced Community Employment
Coordinator transitioning to Driving with
Lyft
A dedicated professional with a background in
community coordination and peer support, seeking to leverage my skills in a new role as a Lyft driver. Known for my positive attitude, dependability, and service quality, I am ready to provide excellent customer service and safe transportation for Lyft customers.
***************@*****.***
SAN FRANCISCO, CA
Work Experience
CASE COORDINATOR
Sword's to Plowshares
June 2010 - December 2018 • San Francisco
• Administered patient follow-up, data collection, and clinical monitoring, demonstrating my ability to handle multiple tasks simultaneously.
• Coordinated multiple facets of the process without sacrificing performance, showcasing my ability to manage complex tasks.
• Collaborated with primary health care providers, demonstrating my ability to work effectively in a team. COMMUNITY EMPLOYMENT COORDINATOR
San Francisco VA Medical Center
June 2015 - March 2018 • San Francisco
• Managed and improved organizational systems, enhancing efficiency and accessibility.
• Completed operational requirements by scheduling and assigning tasks, showcasing my ability to manage time and resources effectively.
• Demonstrated dependability and a positive attitude in all tasks. CERTIFIED PEER SPECIALIST
San Francisco VA Medical Center
May 2012 - June 2015 • San Francisco
• Utilized personal experiences to assist clients in understanding issues and moving towards recovery, demonstrating empathy and understanding.
• Assisted individuals in setting realistic goals based on personal life situations and strengths, showcasing my ability to provide personalized service.
• Upheld service quality in all interactions.
FACILITATOR
VIOLENCE PREVENTION
October 2010 - June 2015
Glide foundation/COVER, San Francisco, CA Worked with Glide foundation staff, law enforcement and the County courts to facilitate VIOLENCE PREVENTION groups tomen volunteered or ordered by the judicial system to manage there violence EDUCATION
Education
San Francisco City College
Certified peer specialist, certified community health worker
• San Francisco, CA
Skills
Case Coordination Time Management Dependability Multitasking Empathy Data Collection Positive Attitude Operational Requirements Resource Management Patient Follow-Up Human Resource Facilitate Service Quality Clinical Monitoring ASSISTED Understanding Dependable Mental Health Case Management Employee Records Law Enforcement Teamwork Administrative Tasks Personalized Service
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