Supply Chain Credit Card

Curriculum Vitae

J.D.SAI KRISHNA

Contact no: +917*********

E-mail id: **************@*****.***

Experience Summary:

Wells Fargo

Fraud & Claims Operations Representative

September 26, 2022 till August 24, 2023

WELLS FARGO AS FRAUD OPERATIONS REP II managing credit card fraud operations and procedures.

Handling customer service queries for credit card

Managing credit card accounts in CCCS application

Going through transactions with customers to find out any unwanted transactions

Raising disputes for any disputed transactions through dispute portal

Submitting fraud transaction requests

Verbally interacting with day to day customers

Helping customers to perform Bill payments for the month

E2 Open

Global Support Engineer

13 Nov 2019 to 21 July 2020

E2open is B2B Cloud based on-demand software provider for supply chain for Computer, Telecom and Electronic systems, components and services.

Our Clients Include:

BOIENG

P&G

MICROSOFT

DELL

AMD

PMI

BLACKHAWK NETWORK

Helping customers in onboarding activities and functional activities in SALESFORCE CRM Helping customer to get the right data in reports and templates downloaded Maintaining applications and databases for our clients.

JIRA and Servicenow handling for clients

Interacting with Development team and Operations team to improve results for better service Handling SERVICE NOW and JIRA for all clients

Checking applications for performance and latency issues and working on new improvements to dashboard

Maintaining and updating client table in DB servers

Working on hierarchy of supply chain and using MAPE to calculate future improvements in supply chain

Providing 5 year future sales data to client to get more scope on improvements Handling Land, Air and Sea transport procedures for delivery of raw materials

Client : COGNIZANT

Environment : Technical and Customer relationship environment. Senior Process Executive

June 2018 to 13 Nov 2019

● Working for the client Woolworths Group is an Australian Consumer retail company ● Solving the IT tickets through Service now tool

● Responding to the IT tickets raised by the store users according to priority ● Troubleshooting for Registers, RF guns, self-checkout, internet services for the store and ● Providing technical support for all the equipment in the store

● Coordinating field technicians in case of any hardware issue.

● Supporting the store users with EOD process.

● Used multiple tools for Remote desktop connection and familiar with service now ticketing

Tools:

1. Airwatch for taking RF guns access and reprocessing the items

2. CA-DSM for taking the access of registers and workstations

3. IBM Tivoli RDP tool used for taking access of servers

4. Success factor for managing Timesheet and attendance

5. Familiar with Fujitsu hardware calls and SD stores software calls

Client : Telstra

Company - Tech Mahindra

Environment : Technical and Customer relationship environment. Technical Support Associate

31 August 2017 to 13 June 2018

Roles & Responsibilities:

● As a Technical Support Executive, I was involved in the following activities, ● Working for TELSTRA ISP support process located in Australia.

● Solving the IT tickets through Service Now tool.

● Requesting changes from clients on JIRA or any new features in the system. ● Resolving P1,P2,P3 on FCR basis and attending to customers on callbacks. ● Collecting logs of router using SPLUNK and machine for analyzing issues with connection

● Maintaining with updates in CRM tool SIEBEL and helping customers on billing issues. ● Remote access of customers for TELSTRA products or outlook issues

● Coordinating with field technicians for New installations, Box change, Troubleshooting at home, Picking non used equipment and updating devices.

Assisting EMR customers (Emergency Medical Response) and Veteran customers on FCR basis Achievements

● Moved to Level 2 support within 3 months of employment

● Gained access to SIEBEL and assisting customers

● Received consecutive R&R awards for best performance for 3 times

● Promoted as Floor Support for new teams and SME for existing teams ● Assisting Team Leader with reports using excel

Worked in Sutherland Global Services PVT LTD as a Customer Support Representative from November 2016 to Aug 2017.

Client : UBER

Environment : Technical and Customer relationship environment.

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Roles & Responsibilities:

As a Customer Support Representative, I was involved in the following activities,

1. Supporting UBER ANZ i.e. Australia and NewZealand with technical and email communication

2. Building excellent relationships with clients.

3. App enhancement and improvements with updates on multiple platforms. 4. Worked with the Quality department as an auditor.

5. Ensuring every single communication will meet all the quality measures which are defined.

6. Supporting the client for any policy flex issues.

7. Assisting team members as an SME

Achievements:

1. Received multiple recognition's from the client as a best customer support representative. 2. Received Kudos from the Account manager

3. Promoted as Auditor/SME

4. Received consecutive R&R Awards for three months as a best CSR and Quality analyst.

TECHNICAL SKILLS/ACTIVITIES

Operating System : Windows 7, Windows 8/8.1

Languages : C, C++, JAVA

Databases : My SQL

Testing : Manual and Automation testing

Web Development : HTML, JavaScript

Participated and achieved a certificate in “Microsoft Azure” Workshop held at our college.

Participated in several technical events held at college.

Took Part in Walks Held by “Street Cause”, “Swetcha Foundations”.

Participated in Path Creators And Stood Outstanding, received commendation from the initiators.

PERSONAL DETAILS

Name : Jammalamadaka Datta Saikrishna

Father’s Name : Jammalamadaka Venkata Ramana

Mother’s Name : Mallela Anuradha

Nationality : Indian.

Date of Birth : 04-05-1995

Gender : Male.

Hobbies : Listening to Music,, Researching on Cybersecurity, Networking Languages Known : English, Telugu and Hindi.

Permanent Address : H.No.2348 BHEL OLD-MIG R.C.PURAM, HYDERABAD-32

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. Date: 23-02-2022

Place: HYDERABAD (J.D.SAIKRISHNA)

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