Customer Service Representative
Resume:
Nabredrianna Florence
Pelham, GA *****
********@*****.***
Personable, friendly and solution-oriented Customer service representative with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, customer care, time management and sales. Dedicated to customer loyalty and satisfaction.
Work Experience
CSR - Customer Service Representative
ModivCare Solutions LLC - Remote
December 2021 to October 2023
First point of contact for customers to Make routine reservation trips after hours for members who need rides to appointments. Dealt with HIPAA. Medicaid, medicare, and Humana etc were some of the health plans that were used. Rides were mainly based off the type of insurance a member had. Customer Service Representative/Assistant Manager
Circle K Corp - Pelham, GA
May 2018 to November 2021
Worked directly wit customers, took customer complaints, bank runs, stocked, ordered trucks, and submitted paperwork.
Customer Service Representative
Roses Express - Pelham, GA
August 2017 to May 2018
Cashier and answered questions about merchandise.
Production Worker
Darwood Manufacturing - Pelham, GA
January 2015 to August 2017
Sewing company. Sewed USPS logos on shirts
Education
Certificate in Health care
South Georgia Career center - Thomasville, GA
April 2024 to May 2024
Associate of Science in Health Science
Rasmussen College - Ocala, FL
October 2020 to May 2021
High School Diploma
Pelham High School - Pelham, GA
May 2014
Skills
• Report generation
• Credit card payment processing
• Report creation
• Office equipment proficiency
• Customer relations
• Shipping and receiving understanding
• Store maintenance
• High-energy attitude
• In-store support
• Courteous demeanor
• Stockroom procedures
• Retail sales customer service
• Cashiering
• Customer service
• Assistant Manager Experience
• Order Picking
• Medical terminology
• Typing
• Customer service
• Sales
• Retail sales
• Cash register
• Computer skills
• Microsoft Office
• Communication skills
• Organizational skills
• Bilingual
• English
• Time management
• Spanish
• Microsoft Excel
• Microsoft Word
• Data entry
• Cash handling
• Upselling
• Front desk
• HIPAA
• Manufacturing
• Assembly
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Security guard skills — Proficient
March 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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