Customer Service Medical Records
Resume:
Taylor Gobea
Peoria, AZ *****
******.*********@*****.***
Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Authorized to work in the US for any employer
Work Experience
Optometry Technician
One Source Mobile Healthcare-Phoenix, AZ
June 2021 to August 2023
Travel with Optometrist, assisting with eye exams at different medical facilities. Complete exam forms based off information gather from doctor and testing done myself. I was responsible for keep equipment and documents together and ready each day for exams. After exams were completed, I’d scan and send all necessary documents to intake for them to add to electronic medical records. Caregiver
Devoted Guardians-El Mirage, AZ
January 2019 to June 2021
Non medical, in home caregiver responsible for light house keeping, companionship, med reminders, bathing, assisting with/to and from needed errands or appointments and meal prep. Coverage Determinations and Appeals Representative/Suprervisor CVS Caremark / Alorica-Phoenix, AZ
December 2016 to December 2018
Coverage determinations and appeals representative for Medicare Part D. Approved and processed prior authorizations and exception for Medicare Part D and multiple insurance plans.
Obtains pharmacy technician trainee licensed.
Assisted with training classes and help supervise call center for questions and assistance. Intake Coordinator
Professional Health Care Network-Phoenix, AZ
January 2015 to December 2016
Ran patient insurance
Verified patient information and found agencies to service patients Maintained up-to-date knowledge of home health and insurance regulations Education
Associate of Science in Diagnostic Sonography
Glendale Community College - Glendale, AZ
2018
High school or equivalent in High School
Primavera Online High School - Chandler, AZ
2013
Skills
• Customer Service (5 years)
• Communication
• Problem Resolution
• Organizational Skills
• Electronic medical records (EMR) systems
• Microsoft Office
• Home Care
• Patient Care
• Medical Office Experience
• Insurance Verification
• Medical Terminology
• Data Entry
• Front Desk (1 year)
• Windows
• Typing
• Windows
• ICD-10
• Vital Signs
• Caregiving
• Alzheimer's care
• Home care
• Computer skills
• Customer service
• HIPAA
• Medical records
• Data entry
Certifications and Licenses
CPR/First Aid
driver's license
CPR Certification
Driver's License
First Aid Certification
CNA
Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate