Scrum Master Continuous Improvement

LYDIA KANNAH

Minneapolis Minnesota 763-***-****) ***********@*****.*** LinkedIn

CAREER SUMMARY

Goal-Oriented, Certified Professional Scrum Master leveraging over a decade of comprehensive experience in managing largescale projects across diverse methodologies. Adept at cultivating an agile mindset to foster product innovation and sustainability. Proficient in steering cross-functional IT, Agile, and QA teams for on-time, budget-compliant project completions. Skilled problem-solver with a strong technical acumen, emphasizing effective communication and collaboration across multifaceted teams to achieve digital project milestones. Extensive expertise spans Health Information Management, healthcare operations, business analysis, and product management, underpinning a proven ability to strategize and execute multimillion-dollar projects. Recognized as a top achiever in dynamic, fast-paced environments, driven by a commitment to continuous improvement and optimizing team readiness for future challenges. Passionate about driving revenue growth and delivering high-quality software through strategic planning, organization, and adept leadership.

CORE COMPETENCIES

•Agile Methodologies Expertise • Advanced Problem-Solving in Agile Settings

•Agile Transformation Leadership. Facilitation of Scrum Ceremonies

•Scrum Framework Mastery • Mentorship & Coaching in Agile Teams

•Kanban Implementation Proficiency • Cloud Operations Experience in Agile Projects

•Scaled Agile Framework (SAFe) Application • Continuous Improvement Advocacy

•Strategic Planning in Agile Environments • Salesforce Integration in Agile Environments

•Iterative Milestone Development • Attention to Detail in Agile Execution

•Budgeting & Cost Management in Agile Projects • Emerging Technology Integration in Agile Projects

•Agile Deliverables Tracking • Data-Driven Decision-Making in Agile Methodologies

•Quality Management in Agile Contexts • Servant Leadership Approach in Agile Teams

TECHNICAL SKILLS

•Software/Tools: Jira, Confluence, Asana, Trello, Azure DevOps, Slack, GitHub, Bitbucket, GitLab, Redmine

•Microsoft Office Suite: Excel, Outlook, PowerPoint, Access, Project, Word, Visio, OneNote, SharePoint, Teams

PROFESSIONAL EXPERIENCE

Scrum Master/Senior IT Business Analyst/project Management: 2018 to Current Universal Technology and General Services Blaine, MN

•In my organization, PTC Code beamer offers a wide range of products designed for manufacturing and providing endless results. My team closely collaborates with three key components – Windchill, ThingWorx, and Creo. By harnessing the capabilities of these components and our expertise in PTC software, we can leverage technology to drive innovation, enhance efficiency, and accomplish our business objectives effectively.

•Spearheaded continuous improvement initiatives within Agile and Scrum frameworks, defining clear success metrics and objectives. Championed process enhancements resulting in a 20% increase in team velocity and a 15% reduction in sprint cycle time.

•Experience initiating new agile projects storming to norming.

•Expertise in refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.

•Empowered Agile teams by cultivating a culture of ownership and accountability, driving Agile principles adoption. Facilitated effective sprint planning and retrospectives, resulting in a 25% improvement in identifying and addressing system and process bottlenecks.

•Proactively monitored project progress, orchestrating Agile ceremonies, and removing impediments. Organized and led efficient stand-ups and sprint reviews, resulting in a 30% reduction in blockers and a 10% increase in team productivity.

•Monitored crucial Scrum metrics like velocity and burn-down, ensuring the delivery of committed value to stakeholders. Achieved a 15% increase in on-time product/service delivery, fostering stronger stakeholder satisfaction and enhancing end-user experience.

•Delivered value-driven outcomes to diverse stakeholders, aligning business objectives with Agile methodologies. Facilitated cross-functional collaboration, resulting in a 20% enhancement in stakeholder engagement and alignment.

•Analytical Thinking, problem-solving, and decision-making by identifying opportunities for improvement and driving business growth.

Medical Imaging Information Management Specialist 2019 to 2022 Park Nicollet/HealthPartners Saint Louis Park, MN

•Recognized for outstanding performance, awarded by the CEO and Team Lead at HealthPartners/Park Nicollet. Spearheaded team oversight, conducting quality assurance, and resolving technical issues, resulting in improved operational efficiency and service excellence.

•Proficiently utilized a suite of software applications, including PACS, Merge Epic, IConnect, and DotCard Imaging, optimizing medical imaging processes. Leveraged in-depth software knowledge to streamline workflows and enhance operational efficiency by 25%.

•Strictly adhered to healthcare regulations and SOPs, ensuring seamless compliance while consistently updating technical documentation. Ensured adherence to SOP workflow procedures, maintaining airtight regulatory compliance in medical imaging operations.

•Collaborated closely with applications administrators to recommend and implement system enhancements and workflow improvements. Analyzed system workflows, optimized clinical capabilities by 20%, and provided tailored solutions to support productivity.

•Provided critical support to physicians and clinicians, optimizing workflow designs and integrating technology for compliance adherence and enhanced patient safety. Conducted rigorous testing, troubleshooting, and integration of new functionality, resulting in a 30% reduction in discrepancies and escalated issues.

Health Information Manager 2019 to 2019 Camilla Rose Care Center Coon Rapids, Minnesota

•Directed seamless operations in HIM departments, supervising a team of 5 employees. Managed end-to-end functions while ensuring compliance, resulting in enhanced efficiency and optimized workflows with a 20% increase in staff productivity.

•Ensured 100% compliance with Federal/State laws and healthcare regulations, including Medicaid, Medicare, and HIPAA. Spearheaded the Clinical Quality Assurance program and maintained strict adherence to record retention policies, guaranteeing legal compliance and confidentiality standards.

•Proficiently managed the central medical record database, overseeing record retrieval, data entry, and release processes. Utilized spreadsheets and databases adeptly, maintaining up-to-date information while employing advanced Excel functions, resulting in streamlined operations and improved reporting accuracy.

•Reviewed medical records, ensuring accuracy, completeness, and compliance with insurance requirements. Proficiently abstracted medical data, assigned appropriate codes, and ensured consistency in diagnostic and procedural terminology, resulting in accurate patient data reporting.

•Provided leadership in health information management and clinical documentation improvement services. Managed medical transcription and incomplete chart processing, implementing process enhancements that led to a 25% reduction in incomplete charts and improved clinical documentation accuracy.

Health Information Management Coordinator 2017 to 2019 Shriner's Hospital For Children Minneapolis, Minnesota

•Expertly managed patient records in compliance with HIPAA regulations and Federal/State data privacy laws. Ensured accuracy, confidentiality, and proper release of medical histories, treatments, and examinations, establishing a secure data environment.

•Conducted comprehensive research on client health records and organized them in the Electronic Health Record (EHR) system. Utilized Cerner for daily reports, analyzing major healthcare data to provide actionable insights, contributing to informed decision-making processes.

•Conducted meticulous audits on patient records, collecting and analyzing patient data to maintain accuracy and privacy. Generated and analyzed reports to ensure data integrity, privacy compliance, and accuracy, enhancing overall data quality by 20%.

•Diligently released information for patients, physicians, and governing agencies, strictly adhering to confidentiality guidelines outlined in hospital policies and HIPAA regulations. Ensured secure and compliant data dissemination while maintaining strict confidentiality protocols.

•Identified opportunities to improve data management processes, implementing strategies that improved data accuracy and privacy adherence by 15%. Streamlined release procedures, reducing turnaround time for information requests by 30% through optimized workflows and efficient data handling.

Record Specialist Coordinator 2016 to 2017 Gillette Children's Specialty Healthcare Minneapolis, Minnesota

•Ensured precision and completeness of medical records, assembling them in compliance with facility standards. Reviewed, audited, and evaluated medical codes, maintaining the utmost security and confidentiality of patient records, achieving 100% compliance with HIPAA regulations.

•Provided vital administrative support to clinical staff, triaging and assessing the urgency of patient phone calls. Evaluated and managed call dispositions, enhancing operational efficiency by 25% and improving the response time to patient inquiries.

•Safeguarded patient confidentiality and hospital operations by meticulously adhering to Protected Health Information (PHI) and Release of Information protocols. Mitigated risks by implementing robust security measures, ensuring strict compliance with privacy regulations.

•Managed the streamlined processing of information requests across various categories, including Physician Office, Managed Care, Auditing, Re-credentialing, and releases. Implemented efficient categorization systems, reducing processing time by 20%.

•Conducted thorough reviews of medical records for accuracy and completeness, consistently seeking areas for enhancement. Leveraged analytical skills to identify process bottlenecks, implementing improvements that increased accuracy by 15% and streamlined workflows.

Health Information Management Assistant 2010 to 2016 University Of Minnesota/SIMTEK Minneapolis, Minnesota

•Conducted comprehensive medical record inventory audits, efficiently locating, and managing paper charts for storage. Streamlined record assembly processes, ensuring accurate inpatient/outpatient medical records arrangement, resulting in optimized workflows.

•Managed inbound phone calls and walk-in customers, providing seamless access to their medical records. Enhanced customer satisfaction by 20% through effective communication and support, ensuring prompt access to vital information.

•Presorted, scanned, and indexed medical records, proficiently entering them into Epic systems. Produced supervisor reports, demonstrating meticulous data entry skills and contributing to improved record management efficiency.

•Expertly received and responded to requests for Protected Health Information (PHI), strictly adhering to federal, state, and other regulatory requirements. Maintained confidentiality and compliance, ensuring the secure handling of sensitive medical data.

•Implemented process improvements in record sorting, scanning, and indexing, improving overall efficiency by 15%. Generated comprehensive supervisor reports showcasing indexed records, contributing to informed decision-making processes.

EDUCATION

Bachelor of Science: Health Science/Information System Management 2016

College of St. Scholastica

CERTIFICATIONS

•• Certificate - Professional Scrum Master 2023

•Certificate - Social and Technical Context of Health Informatics, 2020 John Hopkins University

•Certificate - Integrity in Action (Medicare Part C and D Fraud, Waste and Abuse Training, Privacy and Security) 2019 Change Healthcare University

•Telehealth and Telemedicine ICD-10 Coding Webinar 2019 HIM Coding Consultant

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