Shift Manager Customer Service
Resume:
CONTACT
***************@*****.***
Queens, NY 11420
EDUCATION AND TRAINING
High School Diploma
Pathways To Graduation
Jamaica, NY
LANGUAGES
Dutch:
Professional
Hindi:
Professional
Spanish:
Limited
English:
Professional
Urdu:
Professional
SUMMARY
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
SKILLS
Operations Management
Documentation and Reporting
Team Building
Schedule Management
EXPERIENCE
Shift Manager
Crown Fried Chicken And Pizza Brooklyn, NY
09/2021 - Current
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Communicated with other shift managers to facilitate continuum of customer service.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movement.
Coordinated shift workers for inventory receiving, auditing and restocking.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Observed and monitored utilization of equipment.
Assigned tasks to employees and monitored productivity, performance and task completion.
Directed and coordinated production activities, encouraging employees to meet specifications.
Set up and adjusted machines and equipment to produce pre-determined results.
Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Conferred with management and subordinates to resolve problems or complaints.
Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Planned and developed new operation processes to innovate and stay competitive.
Prepared operations data to produce comprehensive reports to management.
Developed pricing schedules, costing for materials and compliance statements.
Night Manager
Popeye's Restaurants Brooklyn, NY
03/2020 - 08/2021
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Communicated with management via email or phone message to report issues needing attention.
Established friendly relationships with regular guests, members and residents.
Secured building and walked grounds, fostering health and safety of employees and guests.
Responded promptly to guest requests to achieve customer satisfaction.
Oversaw general upkeep of public areas and restrooms.
Oversaw night audit function and preparation of daily financial reports.
Promoted teamwork and quality service through communication and coordination with other departments.
Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Advised management of staffing levels and team member performance to facilitate labor.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Cashier
Popeye's Restaurants Brooklyn, NY
10/2019 - 03/2020
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Used suggestive selling techniques to promote add-on sales.
Package Handler
A&Z Warehouse Queens, NY
01/2019 - 09/2019
Assisted in loading delivery trucks with prepared packages.
Loaded completed orders on pallets according to delivery numbers.
Protected company inventory by maintaining and organizing storage areas.
Disposed of debris and hazardous materials properly to avoid contamination.
Braced, padded and supported items in packages to prevent shifting and damages.
Logged packaging activities and filed reports in company databases.
Recorded numbers of units handled or moved on daily production sheets or work tickets.
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SORAYA MOENIER
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