Los Angeles Account Manager

NATALIE MARZOK

La Crescenta, CA 818-***-**** ***********@******.***

EDUCATION

B.A. Psychology. California State University Los Angeles, CA 2003 – 2005

Interior Design. Fashion Institute of Design & Merchandising, Los Angeles, CA 2001 - 2002 SKILLS

Impeccable verbal and written communication skills.

Extensive knowledge and experience in Microsoft Office, Google Docs, Xero, Curate, Click-up, Shopify, Quick-flora, Slack, Magneto, and Ship-station.

Proficient at typing 60+ wpm.

EMPLOYMENT

SUPERVISOR. Holland Flower Market, Los Angeles, CA June 2023 –December 2023

Maintained appropriate inventory levels and product loss control.

Trained and provided technical assistance.

Provided sales information and service support to sales reps and managers.

Tracked and monitored data, invoices, and prepared weekly reports.

Performed general office duties.

CORPORATE ACCOUNT MANAGER. FLOWERBX, Los Angeles, CA January 2023 –May 2023

Experienced with contract agreements and conducting outside/inside sales in B2B or B2C environments.

Enhanced rapport and credibility with client’s emphasizing transparency and delivery.

Oversaw all aspects of logistical operations including truckload planning, shipping/ receiving, picking/ packing, scheduling, and dispatching.

Developed, organized, and implemented weekly schedules, monthly staff meetings and reviews, action plans, new projects, processes, and procedures for staff, resulting in high-performance and better working conditions.

Administrative duties such as monthly/weekly proposals, client invoicing, and budget réconciliation. WAREHOUSE OPERATIONS MANAGER. FLOWERBX, Los Angeles, CA May 2022 –December 2022

Supervised, hired, evaluated, and trained clerical staff, oversaw department day-to-day operations.

Created, planned, and implemented effective processes to ensure efficient production of customer orders.

Coordinated and managed the receiving of inbound deliveries of stock and updated FLOWERBX-LA website accordingly.

Responsible for setting quarterly objectives and strive to meet and/or exceed each objective and it’s correlated KPI’S for myself, the warehouse, and the team.

Coordinated all functions of the company including invoicing, billing, and customer service. HOTEL & EVENTS FLORAL MANAGER/RECEPETIONIST. Hidden Garden Flowers, Los Angeles, CA April 2021 – April 2022

Promoted from Receptionist to Hotel & Events Manager.

Oversaw all aspects of event and hotel orders: invoicing, proposal creation, floral/vase/supply recipes and purchasing, sample meetings, production team coordination, oversight of floral designs to ensure quality and proper execution of client’s requests.

Worked with the Production Floor Manager and Designers to ensure that all aspects of each event were proactively, clearly, and adequately communicated.

Responsible for the oversight of five high-end Beverly Hills/Bel Air area hotel accounts (the Beverly Hills Hotel, Hotel Bel Air, Waldorf Astoria Beverly Hills, Regent Beverly Wilshire Hotel, Dream Hollywood Hotel).

Managed inventory for all clients including forecasting, purchase order management, and carrier management. GENERAL MANAGER. Milagra Floral Imports, Los Angeles, CA May 2016 – March 2021

Provided administrative and accounting support.

Made sure all supplies were stocked as needed and maintained a log of supplies monthly.

Set up, organized, and maintained the sales floor to ensure product and quality met client’s needs.

Assisted in creating price lists and adjusting prices throughout the week.

Provided cost reduction ideas and processes to improved assigned Supply Chain and warehouse. NATALIE MARZOK

La Crescenta, CA 818-***-**** ***********@******.*** TK/KIDNERGARTEN TEACHER’S ASSISTANT. Holy Angels School, Arcadia, CA September 2011 – June 2016

Created daily lesson plans for children based upon an age-appropriate guidelines.

Conducted monthly and quarterly student assessments. SR. BEHAVIORAL THERAPIST. Elizabeth Hrovat, Sierra Madre, CA March 2008 – June 2015

Delivered parent training and collected data on procedural fidelity.

Participated in the development of Individual Education Plans (IEP) in collaboration with the client and family. SR. BEHAVIORAL THERAPIST. Stepping Stones, Woodland Hills, CA February 2007 - March 2009

Implemented one-to-one ABA interventions.

Co-developed and implemented behavior support plans. BEHAVIOR THERAPIST & OFFICE MANAGER. Behavioral Health Consultants, Woodland Hills, CA May 2005 – June 2007

Observed, recorded, and measured child’s performance via data collection, graphs, and clinic notes.

Documented and maintained required case records, data entry, funding, and billing records.

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