Customer Service Health Information
Resume:
Jude Ochama
(PO BOX ****** COLUMBUS OH 43229)
Columbus, OH 43224
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Accredo Special Pharmacy April 2020-April 2022
Physician services and Patient Advocate
rendered Customer service and specialist pharmacy order operations support for patients and physician office clients to initiate shipment of medication. Operations Senior Specialist
J.P. Morgan Chase - Westerville, OH
March 25th 2013 to January 2nd 2020
• Performed over 6 years of Customer service in a Call center environment
• Validated and audited account transactions and control reports
• Verified ownership of account debts or court claims including bankruptcy and deceased claims, • Utilized MS office, CMS, RCV-1, FSD, Chex/EWS, Lexis-Nexis data systems for client accounts. needs and confidential mail correspondence.
• Performed disputed statement reconciliations for current and past clients
• Performed Customer service and Bank operations support for current and past clients Health Information Management and Technician
Heartland Manor Care of Westerville - Westerville, OH January 2016 to February 2016
Volunteer Experience Heartland Manor Care of Westerville, Ohio Jan. 2016-Feb.2016
• Volunteered 120 hours of Health Information Management and Technician externship.
• Processed, verified, re- assembled and analyzed medical records maintained with a hybrid medical records
system the point-click care (EHR) system for patients of the skilled nursing and rehabilitation interdisciplinary facility.
• Performed release of information duties, coding and other clerical functions such as image scanning, filing, copying and faxing as directed by the Medical records coordinator and processed billing and reimbursement claims forms from health insurance firms, MOs and Medicare/Medicaid as directed by the Business office operations Manager.
Technical Services Rep
Echostar, LLC - Hilliard, OH
August 2008 to March 2013
• Provided assistance for customer inquiries regarding satellite network services and products
• Performed basic troubleshooting support for hardware systems and accessories
• Offered additional products and promotional sale items
• Assisted with opening new customer accounts
Education
AA in Health Information Management
American National University Columbus - Columbus, OH September 2013 to March 2016
Bachelor's of Science in Health Science
Peking university - 北京市 BEIJING,CHINA
September 1st 1996 to June 30th 2001
Skills
•Knowledgeable of health data classifications Systems, medical terminology, health information systems, and reimbursement methodologies, HIPAA compliance regulation. (2 years)
•Proficient in Microsoft Office Suite (10+ years)
•In-depth comprehension of health care law and ethics. (1 year)
•Knowledgeable of supervision and technical management practices for HIM (2 years)
•Fluent in the Chinese and English languages (10+ years)
•Conflict Management
• Customer service, care and Operations support (6+ years) Awards
ANU 2016 HIM Honor Graduate Achievement Award June 2016 Health Information Management program
Certifications and Licenses
New Graduate AHIMA membership certified
June 2016 to June 2016
American Health Management Association credentialed member RHIT Certified
Present
Registered Health Information Technician certified by AHIMA Groups
National Leadership Society Member Nominee June 2016 to Present
National Leadership Society Online Chapter
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