Store Manager Team Members

Stephanie Lee

Cellular 706-***-****

Augusta, GA 30909

*****************@*****.***

Summary

Proactive and people driven professional with years of increasingly responsible HR and finance experience. Proven ability to provide critical support in the development and implementations of HR strategies that achieve business results. Equally adept to optimizing performance through organizational change. Excellent in problem solving, multitasking and communication. Valued as an expert trouble shooter. Experienced in payroll management, job skill training, recruiting and retention.

Professional Background

Patient Advisor, Parallon HCA Remote 8-2022 – 8-2023

As a Patient Advisor I am responsible for working with customers to address inquiries and concerns related to patient accounts. Talk with customers.

To obtain additional information to resolve inquiries. Reconcile accounts according to insurance contracts and submit/process correct contracts. Review

Accounts for duplicate or charge errors, forwarding to audit, if necessary, update insurance information and request a rebill. Encourage payment from

From customers or set up payment arrangements and settlements. Identify problem accounts and escalate as appropriate. Analyze, process and index Correspondence via CWF, Maintain compliance with pool completion requirements. Maintain required productivity and QA standards, document in the

Patient account record to identify actions taken on the account.

PT Store Manager – At Home – Augusta GA

• Ensures all new hires are properly trained. The SM directs and schedules team members for their shifts and tasks on a daily and weekly basis, and adjusts the schedule as needed based on operational objectives. Trains and directs team members on proper Company policies and procedures and ensure compliance with Company policies and procedures, Manages the store in a manner designed to provide customers with a positive shopping experience in a neat, clean, and safe store while minimizing damage and shrink. Responsible for managing the store opening and closing process, which includes timely openings, operational readiness, merchandising troubleshooting, team management, and building, asset, and team security. Addresses team member and customer concerns and problems in the store.

Access Coordinator, Out Pt. Scheduling, Medical Screener 2015 -2022

Customer Service

University Hospital Augusta, GA

Access Coordinator, for Outpatient Services, Lab and Emergency Department

Registration, for patients coming to the hospital, out-patient services. Responsible for registration making

sure, patients are comfortable prior to procedure. Briefly explaining the procedure and verifying the

doctor’s request for that specific procedure, the diagnosis, CPT and ICD-9 codes are correct. Making sure

that the insurance benefits are verified prior to services. Explain insurance benefits and patient

financial responsibility. Collect deductibles and co-pays. Covered front desk as the receptionist balancing

incoming patients, answering phone lines and filling doctor’s request. Medical Screeners responsible for

greeting and screening hospital visitors and employees, at all entrances to the facility. Maintain

applicable visitation and end of life logs. Provided personal protective equipment and appropriate

identification to customers while enforcing visitation policy and procedures. Direct guest to the

proper destination using maps and clear verbal directions. Outpatient Scheduler received inbound calls

from patients and doctor office to schedule outpatient testing and outpatient surgery.

Administrative Support Team P-T 2008 - 2015

Macys, Augusta, GA

Support team member for Operations, Human Resources and Payroll. We support for the store manager.

in assisting with daily and monthly reports in regards to employee stats, credit reports, sales goal and assists with upcoming performance appraisals. Assist HR with reports dealing with attrition time and

attendance. On boarding new hires, orientation, and training, we serve as a liaison between

management and employees by handling HR questions and resolving work-related issues to include but

not limited to Worker Compensation Reporting, Accident Reports and Safety. Assist employees with

ongoing training, and payroll related issues. Responsible for weekly payroll and payroll corrections for

the Augusta GA location, by verifying hours worked, off quota hours, and pay adjustments. Also

performed Macy’s daily operations opening /closing cash vault. Assist in other departments as needed.

for additional support.

Benefits Administrator 2009 to 9-2015

ADP, Augusta GA

We administer Benefits for our Clients, Health Benefits, Life AD&D, STD, LTD and COBRA. We handle

Clients Annual Enrollments and New Hire enrollments. We train our client’s administrators how to

navigate within the WFN software products as well as some carrier sites. We process all pending events,

life events and employee changes. Work closely with benefit providers to resolve eligibility and vendor

Invoicing issues. Serve as an employee advocate to benefit providers for claim issues. Mentor for new

Benefit Representatives. Assist with the training of new Benefits Representatives as the team

subject matter expert. Expanded escalation responsibilities to encompass Tier II support

research and assistance for entire team.

Employee Service Center Representative ll to 2009 to 2012

ADP, Augusta, GA

Resolve and coordinate MA Workforce Now Comprehensive HR Services client associates and managers using ADP’s eTime, HRB, Pay eXpert, ezLM, NetSecure and Portal. Answer inquiries regarding company handbook and policies, basic benefit questions and questions regarding HR Services partners for services such as on-line training, relocation services employee perks website, and the Employee Assistance Program. Assist employees and managers with processing their payroll, entering time and attendance to include research with accruals, assist with trouble shooting with any technical issues in regards to ADP software. Assist Clients with their annual Benefit enrollment process. Work closely with HR Services, Relationship Managers, HR Consultants and PR Consultants to ensure client and employee satisfaction. Also responsible for participation in the development and documentation of processes and procedures, appropriate escalation of technology issues. Gives feedback to improve training programs and escalation client feedback on the solution, including products, services and service partners.

Corporate HR Representative 2008 to 2009

ADP Augusta, GA

Provide high quality customer service to approximately 30, 000 geographically dispersed ADP

Associates, Managers and Field HR Support via phone and web to case resolution. Resolve functional

cases in a timely and professional manner. Escalates questionable issues to manager and ensures cases

are closed within agreed service level. Delivered resolution via email, fax, and phone in a professional

expedient and customer service-oriented manner to avoid the need for a follow up call and web to case

submission. Ensures all cases are accurately classified and resolutions are provided timely. Document all

resolution steps in Salesforce and set commitments to follow up on all future steps. Responsible for

updating on all department policies and procedures. Worked within established guidelines and gave

attention to detail to ensure minimal errors and unnecessary delays in case resolution.

Access Coordinator Customer Service 2005 to 2008

University Hospital Augusta, GA

Physicians’ locator call center operator, responsible for answering all calls to the general hospital

number. Directed calls to the patient’s rooms as well as other departments, and locating doctors.

Promoted to the Access Department, Patient Information Desk located in the main lobby, primary duties

were to direct our guest to patient rooms or patient services, answered incoming calls. Transferred to

Access Coordinator I. These duties included registration for patients coming to the hospital, in-patient

and out-patient services. Responsible for the MRI Department, patient registration. Making sure

patients are comfortable prior to procedure. Briefly explaining the procedure and verifying the doctor’s

request for that specific procedure, the diagnosis, CPT and ICD-9 codes are correct. Making sure that the

insurance benefits are verified any pre-certs are completed prior to services. Explained insurance

benefits and patient financial responsibility.

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Education

Mechanical Drawing St Louis MO

O'Fallon Technical School St. Louis, MO

Business Administration

O'Fallon Technical School St Louis, MO

Cosmetology

Redken School St Louis, MO

Affiliations

APA of the CSRA,

Augusta GA Chamber

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