Software Development / Testing, Customer Support, Project Management
Resume:
Archibald Gilmore Carey Jr.
**** ***** **** ******, *********, FL 34746-3153
**************@*****.***
AREAS OF EXPERTISE
Communications - Staff supervision - Customer Support – Marketing - Computer diagnostics, Computer repair and refurbishing - Computer software development and testing - Website development – Records management - Back Office Support - Transportation management - Project management - Handyman Projects
Seeking a job that will afford me the opportunity to utilize my current skills. CAREER HISTORY
PcRefurbPros, LLC. - 1/2007 to present
CEO / IT Consultant / Microsoft Certified PC Refurbisher Own and operate Information Technology (IT) / Communications based business, implementing both wired and wireless networks and IT equipment diagnostics / repair / refurbishing in the Miami Dade, Virginia, and California areas over the past 17 years. The company also provides software support and development, offering small business services ranging from custom software design, implementation and testing to; troubleshooting and debugging of current systems for change order specifications; Implementation of VOIP systems and Call center solutions. The company develops new web based and desktop applications using ASP, JSP, HTML, JavaScript, Java, .Net, and C#. I currently have 3 clients which own and operate warehouse based operations where I have implemented on premise server environments which consist of domain based servers, network setup and implementation using cloudflare to secure custom web based software to facilitate their daily operations. Internap Holding LLC - 6/15/2022 to 02/1/2023
Tier 2 Service Technician
Troubleshoot Bare Metal and Cloud Based Server solutions to provide quality managed server services to INAP customers. Working in conjunction with data center engineers to troubleshoot and maintain client bare metal servers located in INAP Datacenters. Utilized various systems and tools to assist customers with various server problems and issues. Utilized Service Now ticketing system to document server issues and correct customer related technical issues. Microsoft Hyper-V, VMWare, Veeam, Microsoft RDP, Firewall, Whitelisting, Blacklisting, Server setup and maintenance via CPanel and WHM for customers hosting multiple websites. Mysql and Microsoft SQL server setup, installation, and troubleshooting.Creating change orders and Method of procedure (MOP) documentation for requests submitted by INAP clients. HomeDepot Part-Time - 1/13/2022 to 8/1/2022
Electrical Department Customer Service Representative Provided excellent customer service by assisting customers with finding the right tools for their specific projects, answering questions on a variety of different types of electrical tools and hardware, and restocking all electrical tools and hardware as needed throughout the day so as to ensure that customers selections were available. Axxtel Communications, LLC - 01/01/2012 to 02/17/2022 Managing Partner / Voice over IP Technician
Responsible for the management of daily operations for telecommunications back office and front office functions. Including but not limited to Marketing, Clients Records input and retrieval as requested, Voice over IP (VOIP) account setup and maintenance, anomaly troubleshooting, and client resolution. Voice Over IP Managed Hosted Server Installation and Maintenance. Telephone installation and troubleshooting.
Miami Dade Transit Agency - 1/2005 to 1/2012
Chief Rail Traffic Controller
Supervisory and administrative rail traffic management work. Responsible for planning, directing and coordinating rail transportation activities at a Central control facility. Responsibilities included supervising a staff of 27 subordinates engaged in the safe and efficient operation of a rail transit systems, developing operating rules, regulations and procedures, enforcing safety practices, analyzing the efficiency of control center operations, and implementing contingency plans.
Miami Dade Transit Agency - 1/2000 to 1/2005
Systems Analyst / Programmer II
Performed technical work in systems analysis in a centralized data processing operation. Responsible for the analysis, design, and implementation of the Central Control Daily Log System which enabled Rail Traffic Controllers to input system operations information and other employees to monitor and respond to logged items. This included all station equipment, train anomalies creating Vehicle Maintenance Records and Reports (VMR's), unusual occurrences, employee timesheet information, as well as any other pertinent information involving system operations. Utilized stored database information to produce daily, weekly and annual operating reports for the agency.
Miami Dade Transit Agency - 8/1993 to 1/2000
Rail Traffic Controller
Responsible for monitoring and supervising mainline operations of both light and heavy rail train systems. Functions include operating a computer automated console to control doors, dwell times, routes and a variety of other functions for the light rail system. Directing heavy rail train operators on train movement, schedules and designated rules and operating procedures. Also responsible for logging all daily activities and occurrences in the daily log reporting system. ACADEMIC QUALIFICATIONS
Morehouse College
1991 - B.A. Business degree with a minor in Computer Science Atlanta, GA.
Archbishop Curley - Notre Dame
1985 - High School Diploma.
Miami, FL
References available upon request
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