Customer Service Representative
Resume:
CASHMERE WILSON
Experienced and results-driven management
professional with a proven track record of leading high-performing teams to achieve targeted goals and drive business growth. Skilled in strategic planning, process improvement, and team development.
EXPERIENCE
OCT 2021 - DEC 2023 MANAGER GUESS SERVICE REPRESENTATIVE Extended Stays Hotel. Irving, TX
MAR 2020 - MAR 2021 FULFILLMENT ASSOCIATE
Amazon. Coppell, TX
MAR 2019 - MAR 2020 CUSTOMER SERVICE
Uhaul Moving Storage. Arlington, TX
EDUCATION
AUG 2002 - MAY 2006 HIGH SCHOOL DIPLOMA
Alexandria Senior High. Alexandria, LA
**************@*****.***
Saginaw, TX.76179
SKILLS
LANGUAGES
English
Native
Managed team of 5+ representatives, ensuring excellent customer service and problem resolution.
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Developed and implemented training programs to
improve customer satisfaction and employee
performance.
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Conducted regular performance evaluations and
provided feedback to improve team effectiveness.
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Resolved escalated customer issues and implemented strategies to prevent future occurrences.
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Processed and packed orders accurately and efficiently for timely shipment to customers.
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Maintained inventory levels and organized storage areas to streamline fulfillment process.
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Collaborated with team members to meet daily
production goals and ensure customer satisfaction.
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Utilized computer systems to track and update order status and resolve any issues.
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Utilized strong communication skills to assist customers with product inquiries and complaints.
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Collaborated with sales team to provide excellent
service and upsell products to customers.
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Received training in conflict resolution and actively applied skills in de-escalating customer issues.
•
microsoft word
customer service warehouse
microsoft excel payroll
management
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