Customer Service Agent
Resume:
JH
Jayde Huntington
Professional Summary
Knowledgeable airport services professional with progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Goal directed professional with computer proficiencies in Microsoft Office, spreadsheets, databases, and word processor. Five years of successful bookkeeping/accounting experience. Able to work with multi-cultural staff and client population in a workforce environment Work History
Worldwide Flight Services - APS, Agent Passenger Services Honolulu, HI
09/2022 - Current
Fast Help Caregivers Inc. - RCA, Resident Care Aide Wahiawa, HI
10/2020 - 09/2021
● Making reservations
● Preparation and issuance of tickets and itineraries
● Computation of fares
● Issuance of funds
● Baggage checks
● Collection of baggage charges
● Providing information to passengers
● Meet aircraft at gate or loading area
● Performs duties at boarding gates during deplaning and enplaning.
● Checks validity of passenger ticket
● Redeems coupons for passengers
Completes arrangements for accommodating passengers such as but not limited to: holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks flight forms for accuracy, invalidates tickets, completes post-departure procedures, performs lost and found activities and initiates tracing protocols for lost items.
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Prepared detailed passenger manifests and other reports to meet organizational needs
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**********@*****.***
Waianae, HI 96792
Skills
Strong communication and written
skills.
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● Adaptability
● Multitasker
● Enjoys working in teams and alone.
● Active listening skills.
● Time management skills.
Education
05/1988
Governor Wallace Rider Farrington High
School
Honolulu, HI
High School Diploma
Akua AC, Lcc - Inbound/Outbound Office Clerk Coordinator Kapolei, HI
12/2019 - 10/2020
Visiting Angels Home Care - Case Manager
Honolulu, HI
01/2016 - 08/2019
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
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Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
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Remained alert to problems or health issues of clients and competently responded.
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● Provided patients with assistance in completing daily tasks. Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
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Administered medications to patients and remained vigilant for negative side effects.
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Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
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Interacted with customers by phone, email, or in-person to provide information.
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Provided clerical support to company employees by copying, faxing, and filing documents.
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● Responded to inquiries from callers seeking information. Maintained organized files and stocked supplies to support team needs and maximize performance.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Responsible for reporting, accounting related data entry, calculating garnishments and other duties account receivable and payable as assigned.
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● Audited billing and collections.
Identified logistic areas for process improvement cost savings to ensure expectations were met for company.
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Developed and implemented comprehensive case management plans to address client needs and goals.
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Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
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Family Eye Care Associates - Optometric Assistant
Kapolei, Hi
09/2017 - 10/2018
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
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Monitored clients' progress and tracked client services to provide crisis interventions.
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● Served as liaison between patients and their families.
● Attended onsite trainings.
Established and maintained communication via telephone with clients and their employees regarding their STD/FMLA cases.
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Scheduled appointments/treatments, handled referrals and ordered supplies for optometric practice.
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Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
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Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
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Helped patients with optical selections and dispensing to facilitate customer service.
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Helped improve patient outcomes by educating and advising on relevant treatments and care.
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Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
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