Medical Records Customer Service

SELINA LONG HERNANDEZ

**** *. **** ** ******** Az, 85303 928-***-**** *************@*******.***

WORK EXPERIENCE

Sunset vista elementary school

August 2023 - January 2024

Educational Assistant

•Helped cover office- attendance, take incoming phone calls, help incoming walk-ins.

•Counseled and provided guidance to students regarding personal, academic, or behavioral issues.

•monitored students.

•assisted in providing a diverse and productive learning environment.

The Horny Toad Restaurant

Busser and runner March 2021- January 2023

●Customer service.

●Make sure the facility is clean and stocked.

●Deliver food to customers,

●Prep food for outgoing food orders.

FLAGSTAFF MEDICAL CENTER/NORTHERN ARIZONA HEALTHCARE, FLAGSTAFF, AZ

HIM Prcessor, Jan 2016 – Mar 2016

●Protect the security of medical records to ensure that confidentiality is maintained.

●Review records for completeness, accuracy, and compliance with regulations.

●Retrieve patient medical records for physicians, technicians, or other medical personnel.

●Release information to persons or agencies according to regulations.

●Analyzing paper and electronic inpatient and outpatient medical records for final coding. Customer service. walk in's, phones and faxes.Maintain 100% compliance with all hospital government regulations. Increased team efficiency {number}% by implementing several process improvements. Scanned incoming documentation.

CONIFER HEALTH SOLUTIONS/ FLAGSTAFF MEDICAL CENTER, FLAGSTAFF, AZ

HIM Senior Specialist, Jan 2013 – Dec 2015

●Protect the security of medical records to ensure that confidentiality is maintained.

●Retrieve patient medical records for physicians, technicians, or other medical personnel.

●Inpatient and Outpatient analysis.Analyzing inpatient, outpatient paper and electronically medical records for final coding. Maintained complete confidentiality in accordance with organization and legal requirements. Maintained 100% compliance with all hospital and government regulations. Also including responsibility as a receptionist, answering phones assisting customer walk ins, faxing and mailing records for continuation of care.

DELL/ FLAGSTAFF MEDICAL CENTER, FLAGSTAFF, AZ

Inpatient Analysis Clerk, Jan 2010 – Dec 2012

●Protect the security of medical records to ensure that confidentiality is maintained.

●Retrieve patient medical records for physicians, technicians, or other medical personnel.

●Release information to persons or agencies according to regulations.

PEROT SYSTEMS/ FLAGSTAFF MEDICAL CENTER, FLAGSTAFF, AZ

ER Assembling an Analysis Clerk, Jan 2004 – Dec 2010

●Protect the security of medical records to ensure that confidentiality is maintained.

●Retrieve patient medical records for physicians, technicians, or other medical personnel.

●Review records for completeness, accuracy, and compliance with regulations.

●Release information to persons or agencies according to regulations.

EDUCATION

COCONINO HIGH SCHOOL, FLAGSTAFF, AZ

ADDITIONAL SKILLS

●*People management.*Teamwork.*Quick learning.*Customer service.*Multi-Tasking.

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